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Patient Services Coordinator

2 months ago


Towson, Maryland, United States US Fertility Full time
About the Role

We are seeking a highly skilled and compassionate Patient Services Representative to join our team at US Fertility. As a key member of our patient care team, you will be responsible for providing exceptional service to our patients, ensuring their needs are met, and delivering a positive experience throughout their fertility treatment journey.

Key Responsibilities
  • Patient Account Management: Maintain accurate and up-to-date patient records, including financial and insurance information.
  • Scheduling and Coordination: Optimize patient scheduling to minimize wait times and maximize treatment room utilization.
  • Appointment Scheduling: Schedule appointments with patients and healthcare providers, ensuring timely and efficient use of resources.
  • Customer Service: Respond to patient inquiries, address concerns, and provide timely feedback to the practice regarding service failures or patient concerns.
  • Benefits and Financial Guidance: Consult with patients regarding their benefits, coverage, and financial options, providing clear and concise information to support informed decision-making.
  • Front Desk Operations: Greet patients and visitors, providing a high level of customer service and ensuring a positive first impression of our practice.
Requirements
  • Experience: Minimum 2 years of applicable work experience in a healthcare or customer service setting.
  • Education: High School diploma required.
  • Skills: Extensive knowledge of insurance/benefits, medical terminology, and medical billing; strong communication and interpersonal skills; ability to work independently and as part of a team.
What We Offer
  • Competitive Compensation: Competitive pay and bonus structure.
  • Comprehensive Training: Ongoing training and development opportunities to support your growth and success.
  • Meaningful Work: The opportunity to make a positive impact in the lives of our patients and contribute to the growth and success of our practice.