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Patient Services Coordinator
2 months ago
We are seeking a highly skilled and compassionate Patient Services Representative to join our team at US Fertility. As a key member of our patient care team, you will be responsible for providing exceptional service to our patients, ensuring their needs are met, and delivering a positive experience throughout their fertility treatment journey.
Key Responsibilities- Patient Account Management: Maintain accurate and up-to-date patient records, including financial and insurance information.
- Scheduling and Coordination: Optimize patient scheduling to minimize wait times and maximize treatment room utilization.
- Appointment Scheduling: Schedule appointments with patients and healthcare providers, ensuring timely and efficient use of resources.
- Customer Service: Respond to patient inquiries, address concerns, and provide timely feedback to the practice regarding service failures or patient concerns.
- Benefits and Financial Guidance: Consult with patients regarding their benefits, coverage, and financial options, providing clear and concise information to support informed decision-making.
- Front Desk Operations: Greet patients and visitors, providing a high level of customer service and ensuring a positive first impression of our practice.
- Experience: Minimum 2 years of applicable work experience in a healthcare or customer service setting.
- Education: High School diploma required.
- Skills: Extensive knowledge of insurance/benefits, medical terminology, and medical billing; strong communication and interpersonal skills; ability to work independently and as part of a team.
- Competitive Compensation: Competitive pay and bonus structure.
- Comprehensive Training: Ongoing training and development opportunities to support your growth and success.
- Meaningful Work: The opportunity to make a positive impact in the lives of our patients and contribute to the growth and success of our practice.