Resident Service Coordinator

3 weeks ago


Towson, Maryland, United States UDR Full time

Resident Service Specialist Job Description

We are seeking a highly skilled Resident Service Specialist to join our team at UDR, Inc. As a key member of our Resident Service team, you will be responsible for ensuring exceptional customer service and a seamless move-in experience for our residents.

Key Responsibilities:

  • Provide team coordination to ensure high-quality customer service
  • Ensure the Resident Service team completes every step regarding move-in coordination, OneSite responsibilities, and customer service administration
  • Handle walk-in resident concerns collectively with managers
  • Walk through move-in ready apartments to achieve optimal resident satisfaction
  • Coordinate responses to resident service issues and track and follow-up on move-in satisfaction
  • Walk all amenities and problematic areas on a daily basis to address any deficiencies and follow-up with the service team until resolved
  • Provide support and act as back-up for the Leasing Consultants and Resident Service Coordinators

Career Development and Advancement:

We offer ongoing education opportunities to support the skillset development of our employees. We have a proven culture of supporting the development and advancement of our employees' individual career goals and are proud to announce the promotion of 242 employees in 2018, that's an average of 20 associates promoted per month

Exceptional Benefits:

We offer a comprehensive benefit package and discounts to live in our premier communities



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