Patient Access Coordinator

1 month ago


Towson, Maryland, United States Greater Baltimore Medical Center Healthcare Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Access Representative to join our team at the Greater Baltimore Medical Center Healthcare. As a key member of our patient access team, you will play a critical role in ensuring the smooth and efficient registration process for our patients.

Key Responsibilities
  • Verify demographic and insurance information, obtaining all necessary signatures electronically or on paper.
  • Collect payments due upon admission and ensure the insurance verification process is completed.
  • Inform patients of Medical Center rates, rules, and regulations, and answer their questions in a professional and courteous manner.
  • Input patient information into the computer to identify existing or initiate new medical records, patient labels, and bracelets.
  • Scan insurance cards, Photo IDs, Advance Directives, and other facility information at the time of registration.
  • Obtain electronic signatures for various registration forms, such as Permissions and Acknowledgements, and Notice of Observation to Inpatient Status Change.
  • Escort patients to waiting room locations as needed.
  • Meet or exceed departmental registration timing standards of 7 minutes per patient.
  • Verify benefits via Epic Real-Time Eligibility and follow insurance requirements, such as Medicare Secondary Payer Questionnaire.
  • Enter insurance coverage accurately and provide notification to insurance carriers as required.
  • Assist in training new employees for the department and perform clerical duties, computer operational duties, filing, record keeping, answering phones, and providing excellent customer service.
  • Meet or exceed registration accuracy of 97% evaluated on a quarterly basis.
  • Collect co-pays, deductibles, out-of-pocket, and balance due payments via check or credit card, obtaining authorization on all credit card transactions using Epic.
  • Register Antenatal Patients in Epic.
  • Assist and cover as needed the Hospital Information Desks, working closely with, instructing, and training all Information Desk and Lobby Escort volunteers.
  • Assist with registrations in all Patient Access Registration areas as needed.
  • Be comfortable working with many hospital computer applications and systems, including but not limited to; Epic, Watch Child, Access E-forms, Outlook Web Mail, OnBase Scanning, Word, and Excel.
Requirements
  • High School Diploma or GED.
  • CHAA Preferred.
  • 6 months' related experience.
  • Knowledge of insurance coverage and billing, collection procedures, laws, rules, and regulations.
  • Knowledge in medical terminology preferred.
  • Skill in using computers and personal productivity applications.
  • Skill in oral and written communication, including reading comprehension.
  • Skill in data analysis to gather and update statistics, logs, records, and reports.
  • Ability to type quickly and accurately.
  • Excellent skill in customer service techniques.
  • Ability to multi-task and prioritize.
Pay Range

$16.38 - $23.78. Final salary offer will be based on the candidate's qualifications, education, experience, and alignment with our organizational needs.

COVID-19 Vaccination

All applicants must be fully vaccinated against Covid-19 or obtain a GBMC-approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.



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