Front Desk Associate

5 days ago


Seattle, Washington, United States Moodynational Full time
Front Desk Associate Job Description

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at the Springhill Suites Seattle Downtown/South Lake Union, managed by Moody National Hospitality Management.

Key Responsibilities:

  • Process guest check-ins and check-outs in a professional and efficient manner to maximize customer satisfaction.
  • Accurately complete all cash handling and credit card processing activities.
  • Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner.
  • Pre-register, block reservations, and take same-day reservations following hotel rate structures, discounts, and sell strategies.
  • Arrange for alternative lodging for guests when necessary and in accordance with established procedures.

Requirements:

  • Solid working knowledge of related company and brand policies, procedures, and services.
  • Excellent interpersonal, written/verbal communication, and telephone etiquette skills.
  • Intermediate proficiency with Front Desk computer systems.
  • Excellent command of the English language; second language proficiency desirable.
  • Ability to maintain customer focus, work well in a team environment, and follow corporate standards and procedures.

Education and Experience:

  • High School education or equivalent work experience.
  • 1+ years of experience as a Front Desk Clerk or other customer service position.

Work Environment:

  • This job operates in a professional office environment.
  • This is a full-time position with occasional overtime required.

Preferred Skills:

  • Customer Focus
  • Problem Solving
  • Planning & Organizing
  • Communication
  • Interpersonal Skills
  • Teamwork

Preferred Education:

  • High School Diploma / GED or better.

Preferred Experience:

  • Solid working knowledge of select service hotel policies, procedures, and services.


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