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Front Desk Representative

2 months ago

Seattle, Washington, United States Bmihospitality Full time

The Bmihospitality company is seeking a skilled and customer-focused Front Desk Agent to join our team. We offer a competitive salary and an excellent benefits package, as well as opportunities to learn new skills and grow your career.

The ideal candidate will have at least 1 year of experience in a hotel front office guest service environment, demonstrate initiative, and have a reputation for delivering great service. In return, Bmihospitality will provide a competitive salary and an excellent benefits package, as well as opportunities to learn new skills and grow your career.

Key Responsibilities:

  • Greet and complete standard check-in procedures for arriving guests daily, using both manual and computerized methods to ensure guest satisfaction.
  • Courteously answer inquiries and accept reservations, and help guests with directions and area activities.
  • Control and record financial transactions at the front desk.
  • Maintain good customer relations by staying informed of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses.
  • Maintain a friendly, cheerful, and courteous demeanor at all times.
  • Perform other duties as assigned, requested, or deemed necessary by management.
  • Contribute and maintain established information and communication sources to enhance department communications and operations.
  • Aid other associates and departments to contribute to the best overall performance of the department and the hotel.
  • Ensure safety by following safety and sanitation procedures and reporting suspicious activity to management.

Preferred Skills:

  • Strong computer skills, including Microsoft Office.
  • Ability to type 40+wpm.
  • Able to learn new web applications.
  • At least one year of experience in hotel customer service or accounting preferred.
  • Strong work ethic.
  • Able to stand for extended periods of time.
  • Able to lift up to 20 lbs.
  • Must be able to work weekends and holidays.
  • Must have reliable transportation.

Benefits:

  • 100% paid medical insurance effective the 1st of the month following 30 days after the date of hire.
  • Optional dental and vision insurance offered.
  • Competitive performance bonuses; possible $400+ in slow months, much more in busy summer months.
  • Seattle Paid Safe Sick Leave.
  • Vacation time accrued based on hours worked.
  • Free Seattle parking.
  • Discount hotel stays at IHG properties all across the world.