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Front Desk Representative

2 months ago

Seattle, Washington, United States MCR Hotels Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at MCR Hotels. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities
  • Guest Service
    • Provide attentive and courteous service to all guests, ensuring their needs are met and exceeded.
    • Respond to guest inquiries and resolve issues in a timely and professional manner.
  • Front Desk Operations
    • Manage the front desk area, ensuring a clean and organized environment.
    • Process guest check-ins and check-outs, handling room assignments and key cards.
  • Communication and Teamwork
    • Establish and maintain effective communication with fellow associates and other departments.
    • Collaborate with the team to ensure seamless service delivery.
  • Problem-Solving and Adaptability
    • Use creative reasoning and problem-solving skills to overcome guest objections and concerns.
    • Adapt to changing situations and priorities, ensuring a positive guest experience.
Requirements
  • Education and Experience
    • High school diploma or equivalent required.
    • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Skills and Abilities
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment, handling multiple tasks and priorities.
    • Basic math skills and accuracy with handling cash and credit transactions.
  • Personal Qualities
    • Positive attitude and willingness to learn and grow.
    • Ability to work a varied schedule, including evenings, nights, weekends, and holidays.
What We Offer
  • Competitive Compensation
    • Hourly rate: $19.71
  • Benefits
    • Weekly pay
    • Paid time off
    • Retirement options
    • Referral bonuses