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Front Desk Associate

2 months ago

Seattle, Washington, United States Moodynational Full time

Job Summary

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at the Springhill Suites Seattle Downtown/South Lake Union, managed by Moody National Hospitality Management. As a Front Desk Associate, you will be responsible for providing exceptional guest service, processing guest check-ins and check-outs, and ensuring a seamless and efficient experience for our guests.

Key Responsibilities

  • Process guest check-ins and check-outs in a professional and efficient manner
  • Accurately complete all cash handling and credit card processing activities
  • Respond to customer concerns, issues, inquiries, and input in a timely and professional manner
  • Resolve customer complaints and escalate issues as necessary
  • Pre-register, block reservations, and take same-day reservations following hotel rate structures and sell strategies
  • Accurately complete any logs and reports as specified by management
  • Arrange for alternative lodging for guests when necessary

Requirements

  • Solid working knowledge of related company and brand policies, procedures, and services
  • General knowledge of other departments in the hotel
  • Excellent interpersonal, written, and verbal communication skills
  • Intermediate proficiency with Front Desk computer systems
  • Excellent command of the English language
  • Excellent time management skills and ability to multi-task and prioritize work
  • Ability to maintain customer focus
  • Excellent organizational and planning skills
  • Ability to work well in a team environment

Preferred Qualifications

  • High School education or equivalent work experience
  • 1+ years of experience as a Front Desk Clerk or other customer service position
  • Minimum training required per year as assigned by the company

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.