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Front Desk Representative

2 months ago

Seattle, Washington, United States MCR Hotels Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at MCR Hotels. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities
  • Guest Service
    • Provide attentive and courteous service to all guests, ensuring their needs are met and exceeded.
    • Respond to guest inquiries and resolve issues in a timely and professional manner.
  • Front Desk Operations
    • Manage the front desk area, ensuring a clean and organized environment.
    • Process guest check-ins and check-outs, handling room assignments and key distributions.
  • Communication and Teamwork
    • Establish and maintain effective communication with fellow associates and other departments.
    • Collaborate with the team to ensure seamless service delivery and resolve any issues that may arise.
  • Problem-Solving and Adaptability
    • Use creative reasoning and problem-solving skills to overcome guest objections and concerns.
    • Adapt to changing situations and priorities, ensuring a high level of service is maintained at all times.
Requirements
  • Education and Experience
    • High school diploma or equivalent required.
    • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Skills and Abilities
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and adapt to changing situations.
    • Basic math skills and ability to handle cash and credit transactions.
  • Personal Qualities
    • Positive attitude and willingness to learn.
    • Ability to work well in a team environment and maintain a professional demeanor at all times.
What We Offer
  • Competitive Compensation
    • Hourly rate of $19.71.
  • Benefits
    • Health, dental, and vision insurance available after 30 days of employment.
    • Retirement options and paid time off.