Retail Operations Supervisor
2 weeks ago
As a Retail Operations Supervisor at NORCROSS SHOP LLC, you will play a crucial role in supporting the daily functions of our store. Your leadership will help ensure that our team delivers exceptional service and maintains high operational standards.
Key Benefits:- Flexible work hours
- Comprehensive training and development programs
- Attractive compensation
- Opportunities for career advancement
- Dynamic and enjoyable workplace
- Continuous training initiatives
- Employee discounts
Your main responsibilities will include:
- Overseeing the daily activities of the store staff, which may include managing a team of 1 to 7 employees.
- Assisting in the training and development of new team members as directed by management.
- Ensuring the store operates smoothly during your shift, including maintaining staff appearance, customer service excellence, cleanliness, and adherence to safety and operational protocols.
- Promoting customer satisfaction by exemplifying friendly and efficient service, as well as proper product handling.
- Executing all opening and closing procedures effectively during your shift.
- Monitoring and reporting on store performance metrics to ensure targets are met.
- Maintaining accurate cash handling procedures, including daily cash reconciliation and sales reporting.
- Supporting the implementation of marketing strategies to enhance community engagement through various initiatives.
ADDITIONAL DUTIES:
In addition to your primary responsibilities, you will:
- Participate in planning and development meetings with management and team members.
- Assist with store-specific projects and tasks as assigned.
ESSENTIAL FUNCTIONS:
Your role will also involve:
- Accurate money management, ensuring all transactions are correct and that the register is properly stocked.
- Supervising staff during scheduled shifts, which includes:
- Creating a task list for the shift
- Maintaining staff productivity
- Coordinating break schedules
- Encouraging excellent customer service
- Assigning cleaning tasks to maintain store cleanliness
- Completing closing procedures with the team
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