Retail Operations Supervisor

2 weeks ago


North Conway, New Hampshire, United States NORCROSS SHOP LLC Full time
Position Overview

As a Retail Operations Supervisor at NORCROSS SHOP LLC, you will play a crucial role in supporting the daily functions of our store. Your leadership will help ensure that our team delivers exceptional service and maintains high operational standards.

Key Benefits:
  • Flexible work hours
  • Comprehensive training and development programs
Additional Perks:
  • Attractive compensation
  • Opportunities for career advancement
  • Dynamic and enjoyable workplace
  • Continuous training initiatives
  • Employee discounts
PRIMARY RESPONSIBILITIES:

Your main responsibilities will include:

  1. Overseeing the daily activities of the store staff, which may include managing a team of 1 to 7 employees.
  2. Assisting in the training and development of new team members as directed by management.
  3. Ensuring the store operates smoothly during your shift, including maintaining staff appearance, customer service excellence, cleanliness, and adherence to safety and operational protocols.
  4. Promoting customer satisfaction by exemplifying friendly and efficient service, as well as proper product handling.
  5. Executing all opening and closing procedures effectively during your shift.
  6. Monitoring and reporting on store performance metrics to ensure targets are met.
  7. Maintaining accurate cash handling procedures, including daily cash reconciliation and sales reporting.
  8. Supporting the implementation of marketing strategies to enhance community engagement through various initiatives.

ADDITIONAL DUTIES:

In addition to your primary responsibilities, you will:

  1. Participate in planning and development meetings with management and team members.
  2. Assist with store-specific projects and tasks as assigned.

ESSENTIAL FUNCTIONS:

Your role will also involve:

  1. Accurate money management, ensuring all transactions are correct and that the register is properly stocked.
  2. Supervising staff during scheduled shifts, which includes:
  • Creating a task list for the shift
  • Maintaining staff productivity
  • Coordinating break schedules
  • Encouraging excellent customer service
  • Assigning cleaning tasks to maintain store cleanliness
  • Completing closing procedures with the team
Ensuring the safety and security of both staff and the store environment.Monitoring inventory levels and communicating needs to management.Attending all relevant staff meetings and training sessions.

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