Retail Sales Leader

2 weeks ago

Conway, New Hampshire, United States Carter's Full time

Employee Type:
Regular


If you are a CURRENT Carter's employee, you MUST apply through the Internal Career Link within the My Career & Performance app in Workday.

Do not apply using the below external application.

POSITION PURPOSE

The primary objective of the Sales Manager is to embody the mission, vision, and values of Carter's, thereby fostering a high-performing team that consistently achieves outstanding results.

The Sales Manager collaborates with the store management team to oversee the overall productivity of the store.

This role entails supporting the management team in driving financial performance through exceptional store standards, execution of corporate strategies, and fostering positive customer interactions.

Essential Job Functions (Tasks, Duties, and Responsibilities)
People
Communicates in a professional and effective manner with team members, management, and associates.
Regularly addresses employee concerns with the Store Manager for prompt resolution.
Assists in the recruitment process; actively seeks candidates and reviews applications to ensure timely filling of open positions.
Provides consistent, real-time feedback to the store team.
Recognizes and rewards outstanding performance to enhance employee engagement.
Welcomes feedback with a positive attitude and takes appropriate action based on that feedback.
Partners with the Store Manager to address performance issues among associates.
Performance
Maintains the company's standard of a tidy, clean, and organized store.
Exhibits exceptional customer service behaviors and upholds high standards throughout the store.
Takes responsibility for leading and executing an assigned Division of Responsibility (DOR) through careful planning and follow-through.
Performs Leader on Duty responsibilities by driving results and addressing customer concerns promptly and effectively.
Assists store management in adjusting schedules based on business conditions to optimize sales and productivity.
Regularly communicates with the Store Manager to discuss strengths, opportunities, and business trends.
Utilizes customer feedback to identify areas for improvement and implements actions to drive results.
Process
Supports the planning and execution of store processes and merchandise placement efficiently while adhering to brand guidelines.
Assists the store team with Asset Protection through consistent customer service, education, and operational controls.
Implements company directives within specified timelines, including visual merchandising, signage, markdowns, and sales promotions.
Builds customer loyalty through company-sponsored programs.
Ensures compliance with all company policies and procedures as per company standards.
Knowledge, Skills, and Abilities
High school diploma or GED is the minimum requirement; an Associate's degree is preferred or an equivalent combination of education and experience.
A minimum of 1 year in retail store management is required.
Demonstrated skills in customer engagement.
Exhibits strong listening, written, and verbal communication skills.
Ability to manage multiple tasks simultaneously.
Basic computer proficiency is necessary.
Must be at least 18 years of age.

PHYSICAL DEMANDS
Ability to lift 40 pounds regularly.
Ability to stand for extended periods; climb ladders as needed.
Frequent walking and standing; regular bending, stooping, reaching, pushing, and pulling.
Availability Requirements
Regular work frequency is necessary to maintain active employment status.
Changes in availability must be approved by the Store Manager and will be assessed based on business needs.
Scheduled shifts typically range from 3-8 hours in length (applicable state laws apply).

NOTE:
This job description is not intended to be exhaustive.

The duties outlined may be modified or reassigned at management's discretion, and the employee may be required to perform tasks not listed in the job description.

Carter's is dedicated to fostering a diverse environment and is proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

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