Store Operations Lead

2 weeks ago


North Conway, New Hampshire, United States Walgreens Full time
Walgreens Shift Supervisor

Position Overview:

In the absence of store management, this role is responsible for overseeing the opening and closing of the store, ensuring all operational systems are initiated, handling cash transactions, and preparing both the sales floor and stockroom for daily operations.

This position also includes managing the receipt of deliveries through the back entrance of the store.

Customer Engagement:
Actively interacts with customers and patients by welcoming them and providing assistance with product inquiries and services. Addresses customer concerns and resolves issues to foster a positive shopping experience. Demonstrates and shares best practices in customer service with team members.

Operational Responsibilities:
Holds the keys to the store for opening and closing when management is unavailable. Aids and mentors team members in inventory management and vendor ordering processes. Responsible for accurately processing sales transactions at the cash register and maintaining precise inventory records. Assists with financial record-keeping and ensures adherence to local and state regulations concerning controlled products.

Training and Development:
Participates in training sessions and completes required PPLs as directed by management. Obtains and retains valid PTCB certification or pharmacy license as mandated by state regulations.

Communication:

Acts as a communication bridge between management and team members, relaying assigned tasks in the absence of store leadership. Reports any disciplinary matters and customer grievances to management.


Company: Walgreens

Employment Type: Full-time

Job Function: Retail

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