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Guest Services Representative

2 months ago

Austin, Texas, United States HYATT Hotels Full time

Are you enthusiastic about the hospitality industry and dedicated to delivering outstanding guest experiences? At Hyatt Hotels, we are seeking a committed and passionate Front Office Agent to enhance our guest services.

Key Responsibilities:
As a Front Office Agent, you will oversee the guest registration process and effectively communicate hotel amenities and promotions. This prominent position allows for engaging interactions with guests, significantly influencing their overall experience.

Your responsibilities will also include handling payment transactions and addressing guest inquiries. A background in customer service is essential, along with strong communication skills to connect with individuals from various backgrounds.

Requirements:
This role requires a flexible schedule, including availability on weekends and holidays.

What We Offer:

  • Career Advancement: Hyatt is committed to promoting from within, offering training and development opportunities for career growth.
  • Comprehensive Benefits: Full-time employees are eligible for medical, dental, vision, life insurance, and more after 30 days.
  • Referral Incentives: Earn bonuses for introducing new team members.
  • Discounted Accommodation: Enjoy reduced rates at Hyatt properties worldwide.
  • Annual Complimentary Stays: Receive 12 free room nights each year after 90 days of service.
  • Parking Benefits: Access discounted parking options.
  • Public Transport Passes: Affordable bus passes available through payroll deduction.
  • Paid Time Off: Includes vacation, sick leave, and holiday pay.
  • Healthcare Savings Account: Contribute to a flexible spending account for medical expenses.
  • Financial Benefits: Participate in a 401(k) plan with company matching and discounted employee stock purchase options.
  • Employee Support Services: Access 24/7 emotional support and legal guidance.
  • Retail Discounts: Enjoy savings at various retailers.
Essential Skills:
  • A genuine desire to meet the needs of others in a dynamic environment.
  • Excellent verbal communication abilities.
  • Capability to stand for extended periods.
  • Flexibility to work various shifts, including mornings, evenings, weekends, and holidays.
  • Prior experience in customer service is preferred.
Hyatt Hotels is an equal opportunity employer. We welcome applications from all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.