Guest Services Representative

6 days ago

Austin, Texas, United States Hendrick Automotive Company Full time
Job Summary

We are seeking a highly skilled Guest Services Representative to join our team at BMW of South Austin. As a key member of our sales department, you will be responsible for ensuring a friendly and receptive environment for our guests and providing administrative support to our sales team.

Key Responsibilities
  • Perform opening and closing procedures to ensure a smooth and efficient guest experience.
  • Answer incoming phone calls in a courteous and professional manner, directing calls to the appropriate person or department as needed.
  • Manage the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log to maintain accurate records.
  • Communicate effectively with the Guest Services Manager and Greeters to ensure seamless communication and collaboration.
  • Reconcile and update data entry with dealership software to maintain accurate records.
  • Produce daily reports, including the Daily Update, Performance Metric, and other core Guest Services reports.
  • Provide a warm and welcoming environment for guests, their children, and fellow teammates.
  • Maintain a clean and comfortable environment, including monitoring the facility and ensuring it meets company standards.
  • Participate in required training and maintain an organized, clean, and safe work area.
  • Record all hours worked accurately in the company timekeeping system and follow all safety rules and regulations.
Requirements
  • Previous customer service experience is desired, with excellent interpersonal, communication, and organizational skills.
  • Intermediate skills in Microsoft Office Products are required, with the ability to learn Dealership Management System and web-based applications.
  • A valid driver's license and automobile salesperson license are required.
Core Values

We are committed to the following core values:

  • Servant Leadership: We put the needs of others before our own, valuing people and serving them with excellence.
  • Teamwork through Trust & Respect: We trust and respect one another, working together to achieve at a high level.
  • Integrity: We are honest and transparent, doing the right thing within the letter and spirit of the law.
  • Commitment to Customer Enthusiasm: We recommit ourselves to the customer experience every day, striving to exceed their expectations.
  • Passion for Winning: We strive to be the best, not the biggest, and are defined by how we treat our people.
  • Accountability at All Levels: We take ownership of our actions and decisions, growing as individuals and supporting each other as a team.
  • Commitment to Continuous Improvement: We soften our hearts and egos, seeking out and improving areas of opportunity within ourselves and our team.

  • Guest Services Representative

    1 week ago

    Austin, Texas, United States Extended Stay Full time

    Guest Services RepresentativeAt Extended Stay, we're committed to providing exceptional service to our guests. As a Guest Services Representative, you'll play a key role in ensuring our guests have a comfortable and enjoyable stay.Key Responsibilities:Assist guests with all requests and respond to their needs in a timely and professional manner.Process...

  • Guest Services Representative

    3 weeks ago

    Austin, Texas, United States McDonald's Full time

    About the JobWe are seeking a highly motivated and customer-focused Guest Services Representative to join our team at McDonald's. As a Guest Services Representative, you will be responsible for providing exceptional customer service, ensuring a positive dining experience for our guests, and working collaboratively with our restaurant team to achieve our...

  • Guest Services Representative

    2 weeks ago

    Austin, Texas, United States McDonald's Full time

    About the JobWe are seeking a highly motivated and customer-focused Guest Services Representative to join our team at McDonald's. As a Guest Services Representative, you will be responsible for providing exceptional customer service, ensuring a positive dining experience for our guests, and working collaboratively with our restaurant team to achieve our...

  • Guest Services Representative

    3 weeks ago

    Austin, Texas, United States McDonald's Full time

    About the JobWe are seeking a highly motivated and customer-focused Guest Services Representative to join our team at McDonald's. As a Guest Services Representative, you will be responsible for providing exceptional customer service, ensuring a positive dining experience for our guests, and working collaboratively with our team to achieve our goals.Key...

  • Guest Services Representative

    4 weeks ago

    Austin, Texas, United States IPIC Theaters, LLC Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Services Representative to join our team at IPIC Theaters, LLC. As a Guest Services Representative, you will be responsible for providing exceptional service to our guests, ensuring a memorable and enjoyable experience at our theaters.Key ResponsibilitiesGuest InteractionGreet guests in a...

  • Guest Services Representative

    4 weeks ago

    Austin, Texas, United States Sonesta International Hotels Full time

    {"Job Title": "Guest Services Representative", "Job Summary": "We are seeking a highly skilled Guest Services Representative to join our team at Sonesta International Hotels. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Responsibilities:*...

  • Guest Services Representative

    1 week ago

    Austin, Texas, United States Extended Stay America Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Services Representative to join our team at Extended Stay America. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is comfortable and enjoyable.Key ResponsibilitiesProvide exceptional customer...

  • Guest Services Representative

    3 weeks ago

    Austin, Texas, United States Vista Host Full time

    Job SummaryWe are seeking a highly skilled Guest Services Representative to join our team at Vista Host Inc. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and accommodating.Key ResponsibilitiesProvide top-notch customer service to all hotel guests,...

  • Guest Services Representative

    4 weeks ago

    Austin, Texas, United States McDonald's Full time

    About the RoleWe're looking for a talented Guest Services Representative to join our team at McDonald's. As a key member of our crew, you'll play a vital role in delivering exceptional customer experiences and ensuring our guests leave with a smile on their face.Key ResponsibilitiesProvide top-notch customer service, ensuring every guest feels valued and...

  • Guest Services Representative

    4 weeks ago

    Austin, Texas, United States Hendrick Automotive Company Full time

    Job SummaryWe are seeking a highly skilled Guest Services Representative to join our team at BMW of South Austin. As a key member of our sales department, you will be responsible for ensuring a friendly and receptive environment for our guests and providing administrative support to our team.Key ResponsibilitiesPerform opening and closing procedures to...

  • Guest Service Representative

    3 weeks ago

    Austin, Texas, United States White Lodging Full time

    Job SummaryWe are seeking a highly skilled Guest Service Representative to join our team at White Lodging. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience during their stay.Key ResponsibilitiesProvide warm and welcoming greetings to guests,...

  • Guest Services Representative

    3 weeks ago

    Austin, Texas, United States Hendrick Automotive Company Full time

    Job SummaryWe are seeking a highly skilled Guest Services Representative to join our team at BMW of South Austin. As a key member of our sales department, you will be responsible for ensuring a friendly and receptive environment for our guests, providing administrative support, and maintaining accurate records.Key ResponsibilitiesPerform opening and closing...

  • Guest Services Representative

    2 weeks ago

    Austin, Texas, United States McDonald's Full time

    About the JobWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Services Representative. As a key member of our restaurant team, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our guests.Key ResponsibilitiesProvide exceptional customer service and respond...

  • Part Time Guest Services Representative

    2 hours ago

    Austin, Texas, United States Hendrick Automotive Group Full time

    Job Title: Part Time Guest Services RepresentativeJob Summary: We are seeking a Part Time Guest Services Representative to join our team at Hendrick Automotive Group. As a key member of our sales department, you will be responsible for providing exceptional customer service, ensuring a positive experience for our guests, and supporting the administrative...

  • Guest Service Representative

    2 weeks ago

    Austin, Texas, United States KRISHNA AUSTIN LLC Full time

    Job OpportunityWe are seeking a skilled Guest Service Agent to join our team at KRISHNA AUSTIN LLC.As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests.Key responsibilities include:Registering and assigning rooms to guestsConfirming phone and online reservationsResponding to guest needs, requests, and...

  • Part Time Guest Services Representative

    2 weeks ago

    Austin, Texas, United States Hendrick Automotive Group Full time

    Audi South Austin Job DescriptionJob Summary:We are seeking a highly motivated and customer-focused Part Time Guest Services Representative to join our team at Audi South Austin. As a key member of our sales department, you will be responsible for providing exceptional guest experiences and ensuring a welcoming environment for our customers.Key...

  • Guest Service Representative

    3 weeks ago

    Austin, Texas, United States Hilton Garden Inn Austin North Full time

    Hotel Job Description **About Us** Hilton Garden Inn Austin North and Courtyard by Marriott is a hospitality company located in Austin, Texas, United States. Our hotel is conveniently situated at a prime location, providing exceptional services and amenities for our guests. **Job Summary** We are seeking a highly skilled Guest Service Agent to join our...

  • Guest Services Representative

    2 weeks ago

    Austin, Texas, United States Wyndham Hotels & Resorts Full time

    Job SummaryThe Guest Services Agent is responsible for providing exceptional service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Key ResponsibilitiesProvide attentive, courteous, and efficient service to all guestsMaximize room revenue and occupancyEnsure accurate and timely processing of...

  • Guest Services Representative

    3 days ago

    Austin, Texas, United States Hilton Hotels & Resorts Full time

    Job SummaryWe are seeking a highly skilled Guest Service Agent to join our team at Hilton Hotels & Resorts. As a Guest Service Agent, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our valued customers.Key ResponsibilitiesGreet and register guests in a friendly and professional mannerProcess guest...

  • Guest Services Representative

    4 weeks ago

    Austin, Texas, United States Wyndham Hotels & Resorts Full time

    Job SummaryThe Guest Services Agent is responsible for providing exceptional service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Key ResponsibilitiesProvide attentive, courteous, and efficient service to all guestsMaximize room revenue and occupancyProcess guest check-ins and...