Front-End Operations Specialist

2 weeks ago


San Jose, California, United States Cornerstone OnDemand Full time

Company Overview:

Cornerstone OnDemand is a leading organization dedicated to providing exceptional services in the retail sector. Our commitment to excellence is reflected in our well-established brands and operational strategies.

Position Summary:

The Key Carrier Specialist plays a pivotal role in overseeing front-end operations and guiding team members in delivering outstanding customer service. This position is crucial in maintaining operational efficiency and ensuring compliance with company standards.

Key Responsibilities:

  1. Deliver an exceptional shopping experience by training and motivating associates to uphold high standards of customer service.
  2. Monitor and manage front-end performance metrics, including cash handling, compliance checks, and operational efficiency.
  3. Lead and support front-end staff, focusing on accountability and achieving business objectives.
  4. Ensure cleanliness and organization of front-end areas and parking lots.
  5. Conduct store balancing activities to enhance customer satisfaction.
  6. Oversee front-end management tasks, including processing refunds and authorizing transactions.
  7. Evaluate customer interactions to continuously improve service quality.
  8. Occasionally assume overall store management responsibilities in the absence of higher management.
  9. Perform additional duties as assigned.

Qualifications:

  1. Minimum age: 18 years.
  2. Strong communication and interpersonal skills.
  3. Proficient in training and supervising team members.
  4. Excellent organizational and coordination abilities.
  5. Basic math and counting skills.
  6. Ability to accurately complete documentation.
  7. Familiarity with front-end operations and compliance standards.

Education and Experience:

High School Diploma (or G.E.D.) or equivalent experience in a retail environment, with at least one year of relevant work experience, including a minimum of six months in grocery or retail.

Physical Requirements:

Ability to perform various physical tasks, including lifting up to 40 lbs, standing, walking, kneeling, and reaching.

Equal Opportunity Employer:

Cornerstone OnDemand is committed to fostering a diverse workforce and welcomes applications from individuals who contribute to our inclusive culture.



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