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Front of House Operations Coordinator

2 months ago

San Jose, California, United States DoorDash Full time
About the Role

We are seeking a highly organized and detail-oriented Front of House Associate to join our team at DoorDash. As a Front of House Associate, you will play a critical role in ensuring the smooth operation of our commercial kitchen, providing exceptional customer service, and supporting our restaurant operators.

Key Responsibilities

**Facility Management**

  • Manage the day-to-day operations of the shared-use kitchen, ensuring that food orders are prepared and delivered to our delivery drivers with 100% accuracy.
  • Oversee the receipt and management of supplier deliveries and inventory.
  • Personally clean and organize shared spaces daily, including the pick-up area, office, bathrooms, and breakroom.
  • Provide basic maintenance and repairs to the facility as needed to ensure continuous operations.

**Merchant Support**

  • Work closely with our support agents to provide technical assistance to our merchants, including IT, phones, tablets, kitchen equipment, and other technical issues.

**Food Safety**

  • Ensure compliance with standard operating procedures and monitor food safety protocols.
  • Implement safe food handling procedures and manage the shared storage areas of the facility.

**Order Fulfillment**

  • Assist merchants with expediting completed orders to the pick-up area and to our Dashers.
  • Responsible for fulfilling front-of-house orders and maintaining associated prep areas.
  • Execute occasional DoorDash Kitchen tests of products and services.
Requirements and Qualifications

We are looking for a highly motivated and detail-oriented individual with experience in food and beverage, hospitality, or logistics/fulfillment industries. The ideal candidate will have a passion for customer service and a willingness to learn and adapt to new challenges.

**Requirements**

  • Ability to establish and maintain effective working relationships with management, other associates, hourly employees, and Dashers.
  • Basic skills to make emergency repairs and conduct maintenance on the facility with basic tools provided.
  • Strong organizational skills to function effectively under time constraints with particular attention to detail and quality of service.

**Nice to Have**

  • At least 1 year of previous experience in the food and beverage industry.
  • Working knowledge of MS Office, G Suite, Salesforce, and Point-of-Sale Software.
  • Ability to communicate in Spanish.
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

  • Must be comfortable in a fast-paced work environment.
  • Must be comfortable working in a commercial kitchen.
  • Must be able to sit and/or stand for extended periods, able to lift up to 50 lbs, and participate in all service aspects and training.
Availability to Work

Night, weekend, and holiday availability is required.