Senior Audio-Visual Lead Technician
2 weeks ago
Salary: $25-38 per hour + annual bonus
About the Company
Ultimate Technologies Group (UTG) is a family-owned enterprise specializing in audio-visual technology, established in 2017 and based in Fishers, IN. Having moved beyond the start-up phase, we are now focused on rapid expansion by enhancing our service offerings and capabilities. UTG provides cutting-edge commercial audio-visual solutions to organizations of all sizes, from Fortune 500 companies to small and medium businesses globally. Our mission is to simplify virtual hybrid communication and assist organizations in conveying their narratives through engaging digital experience centers. What sets UTG apart is our unwavering commitment to delivering swift and seamless service to our clients. To achieve this, we recruit top-tier talent with a blend of technical expertise and interpersonal skills, all while fostering their growth potential to align with our expanding needs. Our approach has garnered high customer satisfaction, reflected in a retention rate exceeding 99%.
Company Culture
UTG has consistently been recognized as a Best Place to Work for six consecutive years. Our culture is distinctive, emphasizing values such as continuous innovation, ownership mentality among employees, transparent communication, and a supportive environment that encourages personal and professional growth. Every team member enjoys ownership opportunities, competitive compensation, comprehensive benefits, and a variety of additional perks.
- Recognized as a Best Place to Work for 6 years
- Annual salary increases and bonuses
- 80% of promotions are internal
- Employee ownership model
- Seasonal company events
- Flexible work schedules
Position Summary
The Lead AV Technician plays a pivotal role within our organization, not only supervising a team of technicians but also serving as the primary representative of UTG when addressing customer installation and service requirements. This position is headquartered in Fishers and involves considerable travel to client locations in the Indianapolis area.
Key Responsibilities
- Prepare for projects
- Install audio-visual systems
- Complete project documentation
- Respond to service inquiries and troubleshoot issues, ensuring exceptional customer service
- Represent UTG positively and professionally in client interactions
- Manage project timelines and client expectations
- Collaborate across departments including project management, sales, and engineering
- Travel to various client sites
- Lead a team while also contributing as a working technician
Qualifications
Essential Skills
- 3-5 years of installation/service experience
- Experience with Crestron and Biamp systems
- Background in commercial audio-visual installations
- Willingness to travel to client locations
Preferred Skills
- Certifications in Crestron and Biamp
- Bachelor's degree
Soft Skills
- Strong organizational abilities
- Effective communication skills
- Collaboration across functions
- Leadership capabilities
We encourage interested candidates to consider this opportunity if it aligns with their professional aspirations.
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