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Head of IT Operations

2 months ago

Fishers, Indiana, United States Ultimate Technologies Group Full time
Job Overview

Salary: Competitive

About the Company

Ultimate Technologies Group (UTG) is a family-owned enterprise specializing in audio-visual technology, established in 2017 and based in Fishers, IN. We have successfully transitioned from the start-up phase and are now focused on rapid expansion by introducing new growth channels and capabilities. UTG provides cutting-edge commercial audio-visual technology to organizations of all sizes, from Fortune 500 companies to small and medium-sized businesses globally. Our mission is to simplify virtual hybrid communication and assist organizations in telling their stories through interactive digital experience centers. What sets UTG apart is our unwavering commitment to matching our customers' urgency for swift and seamless service. To achieve this, we recruit top talent who possess a blend of technical and interpersonal skills, along with the ambition and potential for future growth to keep pace with our expansion. Our model has garnered positive feedback and has driven growth and loyalty, reflected in a customer retention rate exceeding 99%.

Company Culture Highlights

UTG has consistently been recognized as a Best Place to Work for six consecutive years. Our culture is distinctive, emphasizing values such as continuous experimentation, ownership mentality (as every employee is treated as an owner), transparent communication, and fostering an environment that motivates all team members to reach their full potential. Each team member enjoys ownership/stock in UTG, performance-based compensation above market rates, comprehensive benefits, and a variety of additional perks.

  • Recognized as a Best Place to Work for six consecutive years
  • Annual salary increases and bonuses
  • 80% of promotions are internal
  • Employee ownership model
  • Seasonal events and outings
  • Flexible work schedules

Position Summary

The IT Director is responsible for overseeing the IT department and managing technical operations. Key responsibilities include assessing UTG's IT requirements, implementing updates and enhancements to existing systems, and ensuring efficient resolution of technical issues for both employees and clients. This role involves leading the IT team.

Key Responsibilities

  • Manage internal IT support and external customer IT services
  • Identify technology needs and provide recommendations to decision-makers
  • Ensure compliance with federal technology security requirements
  • Supervise the IT team, including developers, security analysts, support technicians, and vendors
  • Maintain and upgrade company hardware and software
  • Implement technological improvements within the organization
  • Collaborate with various departments to develop, launch, and enhance applications
  • Conduct company-wide technology updates and training sessions for employees

Qualifications

Essential Skills

  • Minimum of 5 years of experience in IT
  • Proven leadership and mentoring abilities
  • Strong research and analytical skills

Preferred Qualifications

  • Bachelor's degree in a relevant field

Soft Skills

  • Effective problem-solving abilities
  • Critical thinking skills
  • Excellent communication skills, with the ability to convey complex technical concepts in simple terms

We encourage qualified candidates to consider this opportunity.