Head of IT Operations
2 weeks ago
Salary: Competitive
About the Company
Ultimate Technologies Group (UTG) is a privately held audio-visual technology firm established in 2017, based in Fishers, IN. Having moved beyond the initial start-up phase, we are now concentrating on rapid growth by expanding our service offerings and enhancing our capabilities. UTG provides cutting-edge commercial audio-visual technology solutions to organizations of all sizes, from Fortune 500 companies to small and medium-sized businesses worldwide. Our mission is to simplify virtual hybrid communication and assist organizations in conveying their narratives through engaging digital experience centers. What sets UTG apart is our unwavering commitment to delivering prompt and seamless service to our clients. To achieve this, we recruit top-tier talent with a blend of technical expertise and interpersonal skills, fostering their growth to meet our expanding needs. Our business model has garnered positive feedback, reflected in a customer retention rate exceeding 99%.
Company Culture
UTG has been honored as a Best Place to Work for six consecutive years. Our culture is distinctive, emphasizing values such as continuous experimentation, ownership mentality, transparent communication, and a supportive environment that encourages all team members to reach their full potential. Each employee is empowered with ownership stakes in UTG, competitive performance-based compensation, comprehensive benefits, and numerous additional perks.
- Recognized as a Best Place to Work for six consecutive years
- Annual salary increases and bonuses
- 80% of promotions filled internally
- Employee ownership
- Seasonal company events
- Flexible work schedules
Position Summary
The IT Director is responsible for overseeing the IT department and managing various technical operations. Key responsibilities include assessing UTG's IT requirements, implementing updates and improvements to existing systems, and ensuring the efficient resolution of technical issues faced by employees and clients. This role involves leading the IT team.
Key Responsibilities
- Supervise both internal IT and external customer IT support
- Identify technological needs and provide recommendations to decision-makers
- Ensure compliance with federal technology security standards
- Manage the IT team, including developers, security analysts, support technicians, and vendors
- Maintain and upgrade company hardware and software
- Implement technological enhancements across the organization
- Collaborate with other departments to develop and improve organizational applications
- Conduct training sessions for employees on new technology features
Qualifications
Essential Skills
- Minimum of 5 years of experience in IT
- Proven leadership and mentoring abilities
- Strong research and analytical skills
Preferred Qualifications
- Bachelor's degree in a relevant field
Soft Skills
- Excellent problem-solving capabilities
- Critical thinking skills
- Effective communication: Ability to convey complex technical concepts in simple terms
We encourage interested candidates to apply if they believe they are a suitable match for this role.
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