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Technology Infrastructure Manager

2 months ago

Fishers, Indiana, United States Ultimate Technologies Group Full time
Job Description

Company Overview

Ultimate Technologies Group (UTG) is a leading provider of cutting-edge audio-visual technology solutions. As a family-owned business, we prioritize innovation and customer satisfaction, with a customer retention rate of over 99%.

Our Culture

UTG has been recognized as a Best Place to Work for 6 consecutive years, with a unique culture focused on experimentation, ownership, clear communication, and employee growth. Our team members enjoy benefits such as performance-based pay, full benefits, and ownership/stock in the company.

Job Summary

The IT Specialist will oversee the setup, management, and troubleshooting of technology systems, ensuring the smooth operation of our computer and software networks. This role requires strong technical skills, problem-solving abilities, and excellent communication skills.

Key Responsibilities

  • Review system diagnostics and assess functionality and efficiency
  • Implement security measures to protect company data
  • Monitor security certificates and ensure compliance with company requirements
  • Provide technical support to staff and troubleshoot computer issues
  • Install and update company software and hardware as needed
  • Anticipate and report costs for replacing or updating computer equipment
  • Troubleshoot employee IT-related issues
  • Prepare and set up new hire technology equipment
  • Respond to client IT support requests

Requirements

  • 1+ years of IT experience

Preferred Qualifications

  • Bachelor's degree
  • Customer service experience

Soft Skills

  • Problem-solving
  • Critical thinking
  • Prioritization skills