Support Analyst

3 days ago

Indianapolis, Indiana, United States N. Harris Computer Corporation - USA Full time
Job Title: Support Analyst

Join our team at N. Harris Computer Corporation - USA as a Support Analyst. This role is responsible for providing technical expertise and assistance to ensure continuity of computer system services for computer users.

Key Responsibilities:
  • Operate as a frontline support liaison between the company and clients, responding to inquiries of both a product and technical nature.
  • Report detailed information within the client tracking system and document processes, routines, and programs.
  • Regularly review the database of submitted items and proactively follow up with clients to ensure that their enquiries and/or issues have been satisfactorily resolved.
  • Work closely with other team members to exchange knowledge through training sessions and peer-to-peer interaction.
  • Maximize and maintain current knowledge and awareness of applications and related technologies.
  • Present Support webinars, both internally to staff as well as to customers via the Web.
Requirements:
  • 3+ years' experience in a Customer Service Role.
  • Excellent interpersonal, written, and oral communication skills.
  • Excellent listening skills and the ability to ask probing questions, understand concerns, overcome objectives, and resolve problems.
  • Strong work ethic and initiative-taker, ability to work independently and as a collaborator.
  • Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
  • Must possess a professional and friendly attitude and be able to quickly develop a rapport with clients over the phone.
  • Ability to learn and navigate new software quickly.
  • Typing skills and computer proficiency.
  • Exceptional analytical, troubleshooting, and problem-solving skills.
  • Ability to multi-task and consistently meet assigned deadlines.
Working Environment:

This role operates in a professional office environment or remote home office location. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Periods of stress may occur.

This role may occasionally come into contact with Protected Health Information, Personal Identifiable Information, or Privacy Records, and it is essential that all employees adhere to confidentiality requirements as outlined in the Employee Handbook and Harris' Security and Privacy policies, as well as apply the concepts learned in the annual Security Awareness training.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear.

This is a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stop, as necessary. This position requires the ability to occasionally lift office products and supplies, up to twenty pounds.

AAP/EEO Statement

Harris Computer is an EEO/AA/Disability/Vets Employer.

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