Technical Services Analyst

2 weeks ago


Indianapolis, Indiana, United States IT Support Company Full time
Technical Services Analyst Job Description

We are seeking a highly skilled Technical Services Analyst to join our team. As a Technical Services Analyst, you will be responsible for providing first-level support to our restaurant locations.

Key Responsibilities:
  • Provide end-user support via phone communications
  • Support MS Windows and Office, Micros and Aloha Point-of-Sale hardware and RES software and proprietary applications
  • Use remote control software to troubleshoot issues
  • Document trouble calls and provide timely responses to issues
  • Identify and escalate cases, if necessary, to the appropriate support group
Requirements:
  • Occasionally complete clerical work and work on-site in-restaurant
  • Be physically capable to perform tasks necessary to support this position
  • Have a flexible schedule and be willing to work variable hours, including after-hours on-call responsibilities
  • Have good interpersonal skills and be able to grasp business issues and translate to technical terms
  • Have high-level problem-solving capabilities and a customer-centric approach
  • Be proficient in Microsoft Word, Excel, and Outlook
  • Have good verbal and written communication skills and a team-oriented mindset

Quality Dining, Inc. is a restaurant company with over 200 locations in both casual dining and quick service segments. This position offers an attractive compensation package, including medical, dental, and vision insurance, 401(k), paid vacations, and more.



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