Application Support Specialist

1 week ago

Indianapolis, Indiana, United States Brooksource Full time
Application Support Analyst

We are seeking a highly skilled Application Support Analyst to join our team at Brooksource. As an Application Support Analyst, you will play a critical role in the success of our enterprise underground utility locating services client.

About the Role

This is a 6-12 month contract position with strong potential for full-time hire. As an Application Support Analyst, you will be instrumental in the application's continued success as it is released and used by the company's technicians across the country.

Key Responsibilities
  • Configuration Changes
    • Implement and manage configuration changes to software and systems as per business requirements.
    • Ensure system configurations align with organizational policies and change management procedures.
  • Escalation Handling
    • Act as a point of escalation for complex issues from the helpdesk team.
    • Provide advanced technical support and guidance to resolve escalated issues in a timely manner.
    • Submit configuration or development requests as necessary to resolve escalated issues.
  • Requirements Gathering
    • Collaborate with stakeholders and product development to gather and analyze requirements for configuration changes.
  • UAT Planning
    • Develop UAT test plans, scenarios, and scripts to validate that system solutions meet business requirements.
    • Coordinate with systems analysts and project teams to understand business requirements and functionality.
  • Test Execution and Management
    • Conduct User Acceptance Testing and document test results.
    • Identify, analyze, and document defects, questionable functions, errors, and inconsistencies in software program functions, outputs, and content.
    • Work with development teams to resolve any issues that arise during the UAT phase.
    • Ensure that all tested solutions are reliable, fully functional, and user-friendly.
    • Assist in verifying that modifications have not caused unintended effects.
  • Stakeholder Engagement
    • Facilitate UAT sessions with end-users and stakeholders to ensure the software meets their needs and expectations.
    • Gather feedback from users and influence system enhancements and solutions.
  • Documentation and Reporting
    • Maintain detailed records of testing processes, anomalies, and resolutions.
    • Prepare and deliver reports summarizing testing outcomes and effectiveness.
    • Collaborate with the IT team and business stakeholders throughout the testing process.
    • Communicate test progress, test results, and other relevant information to project stakeholders.
Requirements
  • Experience
    • Proven experience in User Acceptance Testing or Applications Support.
    • Strong understanding of software development, system configuration, administration, and quality assurance principles.
    • Experience in handling escalations and providing technical support.
    • Familiarity with gathering and analyzing requirements for IT projects.
  • Education
    • A BS in Computer Science or related field, or equivalent experience.
    • Experience with Agile methodologies and software development lifecycle.
About Brooksource

Brooksource is a leading provider of IT staffing and consulting services. We are committed to delivering exceptional talent and expertise to our clients, and we are seeking a highly skilled Application Support Analyst to join our team.

Benefits
  • Dental insurance
  • Health insurance
  • Vision insurance
Work Schedule
  • Monday to Friday

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