Client Relationship Manager

1 month ago


Berea Ohio, United States City Wide Facility Solutions Full time
Position Overview

Are you skilled in managing and nurturing B2B client relationships? Do you possess strong sales acumen to drive growth within existing accounts? If so, this opportunity with City Wide Facility Solutions may be the right fit for you.

About City Wide Facility Solutions

City Wide Facility Solutions is a premier management company in the building maintenance sector, dedicated to providing effective solutions for a variety of challenges faced by our clients.

Role Responsibilities

The Client Relationship Manager will oversee the business operations of a designated client service area. Key responsibilities include:
  • Providing field support, including training and onboarding new clients.
  • Conducting inspections to ensure Contractor performance meets client standards.
  • Addressing customer inquiries and complaints effectively.
  • Coordinating site visits and fostering long-term relationships with clients and Contractors.

Additional Duties

Other essential functions of this role include:
  • Negotiating contracts and securing supplies from clients.
  • Ensuring high levels of client satisfaction through rigorous quality control inspections.
  • Supervising Night Managers to ensure service delivery aligns with client expectations.
  • Promoting the sale of additional services and monitoring supply procurement.

Client Management

Manage all facets of client relationships, including:
  • Retention and expansion of City Wide solutions.
  • Developing tailored service strategies for each client.
  • Negotiating agreements for additional services, including pricing and logistics.

Quality Assurance

Maintain a standard of excellence by:
  • Conducting detailed quality control inspections.
  • Ensuring compliance with all client requirements.
  • Addressing and resolving any client complaints or service deficiencies.

Requirements

The ideal candidate will possess:
  • 3-5 years of sales and management experience in building maintenance or facility management.
  • A high school diploma; a bachelor's degree is preferred.
  • Strong attention to detail and commitment to follow-through.
  • Excellent interpersonal and communication skills.
  • Proficiency in Microsoft Office and familiarity with CRM systems.
  • Reliable transportation.

Working Conditions

This role requires a mix of sitting, standing, and walking, with the ability to lift up to 25 pounds.

Benefits

Compensation includes a base salary of $50,000/year plus commission, along with:
  • 401k plan with company matching
  • Medical, Dental, and Vision insurance
  • Phone and car expense reimbursements


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