BDC Operations Leader
2 weeks ago
The BDC Operations Leader plays a crucial role in shaping the internet business development strategies at Midwestern Auto Group (MAG). This position is pivotal in driving the generation of appointments and quotes through proactive outreach and lead management. The leader will enhance the vehicle purchasing journey for customers by providing insightful recommendations and support.
Key Responsibilities:
- Ensure prompt and professional responses to customer inquiries regarding product details, vehicle selection, and financing alternatives.
- Oversee the scheduling of appointments between potential buyers and sales consultants.
- Develop and implement metrics to evaluate and enhance business development operations and services.
- Recruit, train, mentor, and inspire team members to achieve excellence.
- Forecast and meet business development targets and objectives.
- Build and maintain strong customer relationships to foster loyalty and referrals.
- Collaborate with Sales & Service Managers to innovate and improve dealership services and profitability.
- Manage all lead generation efforts, including incoming internet sales and service inquiries.
- Work closely with sales and service teams to maintain positive collaborative relationships.
- Ensure the achievement of customer satisfaction and net promoter score targets.
Qualifications:
- Comprehensive understanding of customer experience processes and systems within the dealership environment.
- Proven ability to lead teams and drive change effectively.
- Strong awareness of the evolving automotive industry landscape.
- Experience in managing dealership business development operations with a track record of success.
- Ability to think strategically and beyond current business practices to enhance customer experience and drive results.
- Thorough knowledge of automotive sales operations.
Competencies:
- Business acumen
- Customer service orientation
- Results-driven mindset
- Interpersonal skills
- Collaboration and conflict resolution
- Effective communication (both verbal and written)
- Influential leadership
Benefits:
- Competitive compensation package, including medical, dental, and vision coverage.
- Life insurance and short-term/long-term disability benefits.
- Generous paid time off policy, including vacation, holidays, and sick leave.
- 401K plan with company matching up to 4%.
- Discounted vehicle lease program and service/parts discounts.
- Standard Monday through Friday work schedule.
MAG is committed to equal opportunity employment and welcomes applications from qualified individuals without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
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