Retail Operations Supervisor

2 weeks ago

Dublin, Ohio, United States David's Bridal Full time


At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches her personal style—or the career that's a perfect fit.

We are seeking leaders with diverse backgrounds and innovative ideas to help create a uniquely personal retail experience.
We dominate the market in our category, with 1 out of 3 products sold by us, and we pride ourselves on one of the highest customer service scores in retail.
We Make Dreams Happen

As a key member of the management team, you will play a crucial role in building and retaining a high-performing team, fostering a consistent environment of world-class customer service, and exceeding sales objectives.

You are a dynamic, attentive, and inspiring leader who excels in relationship building with both team members and customers, acting as a mentor, leader, and coach.

Your leadership will cultivate a high-performance culture and five-star customer service by maximizing the effectiveness and productivity of a team of motivated, friendly, enthusiastic, and engaged individuals.


Essential Job Functions:
Customer Focus
Leads and exemplifies a customer-first culture across all roles.
Responsible for active floor management by assigning shifts, reviewing performance metrics, and providing feedback to ensure a five-star customer experience.
Deliver ongoing coaching and training to enhance individual selling skills, behaviors, and processes.
Analyzing and Decision Making

Monitor store payroll to ensure hours remain within the monthly budget, accurately tracking and acknowledging timesheets for all roles that clock in and out for scheduled shifts, breaks, and meals.

Assist in guiding the store to consistently achieve Total Monthly Income (TMI) Goals by executing foundational excellence and performance-based leadership for both front of house and alterations.

Oversee inventory management, special orders, receiving processes, layaway, mark out of stock, repairs, and ensure first-quality standards for all merchandise.

Managing Performance
Communicates daily sales targets to all team members and drives action through regular performance discussions.

Observes individual team member performance and implements action plans for improvement through weekly performance reviews using customer feedback and evaluations.

Assists in building a strong talent pipeline, ensuring the store is always adequately staffed to meet all staffing goals and fill open positions promptly.

Other duties as assigned.

Education & Credentials:
High School Diploma or equivalent.
Two to four years of prior retail management experience in an apparel or specialty store environment.
Prior experience with a computerized POS system.

Work Hours and Physical Demands:
Full-time hours, Sunday through Saturday, totaling 40 hours a week.

While performing the duties of this job, the employee is required to stand, walk, and sit for extended periods; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with customers.

The employee must occasionally lift up to 25 pounds.

The employee must have the ability to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer and all other electronic devices for extended periods.


Full-Time Opportunity – A comprehensive benefits package is available.

  • Rewarding Environment and Competitive Pay
  • Health/Dental/Vision Insurance
  • Pet Benefits
Love wins when love is for Everyone
Our mission at David's Bridal is to embrace the principles of Diversity, Equity, and Inclusion. We aim to build a workforce that reflects the diversity of the customers we serve. We are committed to creating a culture where all forms of diversity are celebrated and valued.

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