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Branch Manager II

2 months ago

Dublin, Ohio, United States Civista Bank Full time
Job Summary

Civista Bank is seeking a highly motivated and experienced Branch Manager II to lead our retail banking team. As a key member of our leadership team, you will be responsible for driving business growth, developing and executing strategic plans, and fostering a culture of excellence within the branch.

Key Responsibilities
  • Business Development: Create and execute annual strategic plans to achieve sales and operational goals, analyzing market trends and adjusting strategies as needed.
  • Team Leadership: Provide daily coaching, training, and performance evaluations to ensure exceptional customer experiences and team engagement.
  • Relationship Building: Develop and maintain strong relationships with customers, partners, and community organizations to drive business growth and expand market share.
  • Operational Management: Oversee branch operations, including facility management, staff supervision, and process improvement initiatives.
  • Customer Service: Ensure a high level of customer satisfaction through effective communication, problem-solving, and conflict resolution.
  • Technology Adoption: Promote the use of technology in daily banking interactions, including mobile banking, online banking, and other digital channels.
Requirements
  • Leadership Experience: 4+ years of experience in retail or branch banking, with a proven track record of leadership and team development.
  • Business Acumen: Strong understanding of business principles, including sales, marketing, and financial management.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers, staff, and stakeholders.
  • Education: Associate's or Bachelor's degree preferred, with a focus on business, finance, or a related field.
Physical Requirements
  • Work Environment: Work involves prolonged sitting, computer use, and reading reports.
  • Physical Demands: Ability to lift and move files up to 50 lbs, with occasional travel to attend meetings and training sessions.