Encompass Support and Administration Lead
3 days ago
We're a dedicated team of professionals committed to delivering exceptional support and innovative solutions. With over 25 years of experience, we've established ourselves as a trusted partner in the mortgage industry.
Job SummaryThis role plays a pivotal part in providing comprehensive support and administration for our loan origination system and its integrations. If you have a strong understanding of the loan origination workflow and enjoy empowering users to excel in their responsibilities, we'd love to hear from you.
ResponsibilitiesApplications Support:
- Deliver top-notch first-level application support via phone, email, and face-to-face interactions.
- Efficiently prioritize and escalate issues to guarantee swift resolution times.
- Troubleshoot and resolve internal support issues promptly, escalating to the software vendor when necessary.
Loan Systems Administration:
- Take charge of overseeing Loan Origination systems and nurturing our partnerships with integration services.
- Facilitate seamless integrations with third-party services.
- Diagnose and resolve system bugs effectively while collaborating with vendors.
User Provisioning:
- Manage the entire employee mortgage application process, from provisioning to deprovisioning.
- Oversee User Account Lifecycle management, including granting access rights, conducting reviews and updates, and handling deactivation.
Project Assistance:
- Collaborate closely with Project Managers to help keep projects on track and ensure timely delivery of all objectives.
- Support the Apps/IT team in the seamless implementation of software solutions and managing changes within projects.
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