Business Process Improvement Manager

6 days ago


Sunnyvale, California, United States Futran Tech Solutions Pvt. Ltd. Full time

Program Management Office (PMO) Role


The ideal candidate for this PMO position will be responsible for setting up processes and project standards across the program/portfolio.


Key responsibilities will include owning execution at the project level, including reporting and cross-portfolio impact assessment, as well as managing tools used by business teams to stay aligned and communicate internally.


This role will also involve acting as a program management function for key cross-functional initiatives within Sales, managing end-to-end UAT, including writing test scripts, testing, ticket resolution follow-up, and managing triage calls, and tracking and managing project risks, actions, issues, and dependencies.


The successful candidate will have strong analytical skills with a continuous process improvement mindset, as well as the ability to use data to tell a story, drive root cause analysis, and extract actionable insights.


A minimum of 4+ years of managing complex and highly integrated projects with a technical component is required, along with experience writing user stories and test scripts.


The ideal candidate will be passionate about driving quality and efficiency within a project organization, possess exceptional communication skills, and have the ability to facilitate brainstorming sessions to gather lessons learned from implementation with business and BPR, and Information Technology group (IS&T).


High-level professionalism, energy, and a sense of urgency to 'make things happen' are essential, as is the ability to work in a global, matrixed, fast-paced environment with high levels of complexity and ambiguity.


The successful candidate will have a Bachelor's degree and PMI/PMP certification is preferred, as well as Agile certification.



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