Business Process Improvement Manager
6 days ago
Program Management Office (PMO) Role
The ideal candidate for this PMO position will be responsible for setting up processes and project standards across the program/portfolio.
Key responsibilities will include owning execution at the project level, including reporting and cross-portfolio impact assessment, as well as managing tools used by business teams to stay aligned and communicate internally.
This role will also involve acting as a program management function for key cross-functional initiatives within Sales, managing end-to-end UAT, including writing test scripts, testing, ticket resolution follow-up, and managing triage calls, and tracking and managing project risks, actions, issues, and dependencies.
The successful candidate will have strong analytical skills with a continuous process improvement mindset, as well as the ability to use data to tell a story, drive root cause analysis, and extract actionable insights.
A minimum of 4+ years of managing complex and highly integrated projects with a technical component is required, along with experience writing user stories and test scripts.
The ideal candidate will be passionate about driving quality and efficiency within a project organization, possess exceptional communication skills, and have the ability to facilitate brainstorming sessions to gather lessons learned from implementation with business and BPR, and Information Technology group (IS&T).
High-level professionalism, energy, and a sense of urgency to 'make things happen' are essential, as is the ability to work in a global, matrixed, fast-paced environment with high levels of complexity and ambiguity.
The successful candidate will have a Bachelor's degree and PMI/PMP certification is preferred, as well as Agile certification.
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