IT Service Management Process Owner

2 weeks ago


Sunnyvale, California, United States Walmart Full time
About Us

Walmart Global Tech is a team of software engineers, data scientists, cybersecurity experts, and service professionals within the world's leading retailer. We make an epic impact and are at the forefront of the next retail disruption.

We value diversity and inclusion and strive to create an environment where everyone feels welcome and valued. Our company culture emphasizes teamwork, innovation, and customer focus.

What We Offer:

  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A comprehensive benefits package

Role Summary:

This is a senior-level position that requires a high level of expertise and experience in IT service management. The successful candidate will be responsible for designing, executing, and improving service management processes and managing and improving the delivery of IT services to users.

Responsibilities:

  • Drive continuous improvement initiatives and manage organizational change effectively
  • Develop and maintain process documentation and workflows
  • Work closely with technical teams to ensure efficient system operation

Requirements:

  • Bachelor's degree in Computer Science or related field
  • 8-10 years of experience in software engineering or related area
  • Strong understanding of ITIL principles and best practices
  • Experience working with IT service management frameworks and processes


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