Hotel Operations Director

3 weeks ago

Kirkland, Washington, United States Courtyard Seattle Kirkland Full time

Lead by Example as a General Manager at Courtyard Seattle Kirkland


Courtyard Seattle Kirkland is seeking a talented and experienced General Manager to lead our team and drive success. As a General Manager, you will be responsible for overseeing the daily operations of our hotel, ensuring exceptional guest experiences, and driving revenue growth.


Key Responsibilities:



  • Interview, hire, train, support, coach, and mentor department managers and their teams.
  • Champion great service and empower staff to take care of guests.
  • Cultivate relationships with guests to develop loyalty and maintain high satisfaction levels.
  • Apply problem-solving skills to resolve guest and/or employee issues to satisfaction.
  • Monitor daily tasks to ensure standard operating procedures are followed.
  • Assist with benefits administration, payroll, and other human resources tasks, including employee recognition and celebrations.
  • Support and contribute to proactive sales efforts of the sales team.
  • Ensure proper emergency procedures are communicated and followed, when necessary.
  • Conduct property inspections to ensure a clean, safe, and secure environment.
  • Plan for success and improvement with staff meetings, action plans, and daily huddles.
  • Strategize with Revenue Management to maximize revenues and grow market share.
  • Prepare various financial reports for management and owners.

Requirements:



  • At least 5 years progressive experience in a hotel or related field, or a 4-year college degree and at least 2 years of related experience.
  • Light work, exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Maintain a warm and friendly demeanor at all times.
  • Effective communication, both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
  • Ability to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain high standards of personal appearance and grooming, including wearing nametags.
  • Comply with InnVentures standards and regulations to encourage safe and efficient hotel operations.
  • Ability to handle problems, including anticipating, preventing, identifying, and solving problems as necessary.
  • Ability to understand and evaluate complex information, data, etc., from various sources to meet appropriate objectives.
  • Ability to maintain confidentiality of information.
  • Perform other duties as requested by management.

Salary Range: $100,000-$115,000/year

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