Business Operations Manager
4 weeks ago
Marriott International is seeking a highly skilled Business Operations Manager to join our team. As a key member of our operations department, you will be responsible for supporting the successful execution of all hotel operations departments, including Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance.
Your primary objective will be to manage staff, ensure that standards and procedures are being followed, and lead specific teams to meet or exceed property goals. You will also strive to continually improve guest and employee satisfaction and maximize the financial performance of the department.
Key Responsibilities
Ensure that goals are being translated to the team as they relate to guest tracking and productivity.
Understand employee and guest satisfaction results and communicate game plans to address need areas and expand on the strengths.
Assist in ensuring that the team has the capabilities to meet expectations.
Lead by example, demonstrating self-confidence, energy, and enthusiasm.
Assist employees in understanding guests' ever-changing needs and expectations, and exceeding them.
Requirements
High school diploma or GED; 4 years of experience in the guest services, front desk, housekeeping, or related professional area.
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years of experience in the guest services, front desk, housekeeping, or related professional area.
What We Offer
Competitive hourly pay range: $27.40 to $33.65.
Eligibility for an annual bonus.
Comprehensive benefits package, including medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.
Accrual of PTO balance for every hour worked and eligibility to receive a minimum of 7 holidays annually.
About Marriott International
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests.
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