Lead Automotive Technician

2 weeks ago

Mesa, Arizona, United States Christian Brothers Automotive Full time
Position Title: Shop Foreman / Lead Automotive Technician

Overview:

The Shop Foreman / Lead Technician plays a crucial role in ensuring the smooth operation of the service department. This position involves collaborating closely with the Service Manager to maintain high standards of quality in vehicle repairs and overall shop productivity.

We seek dedicated technicians who are not only skilled but also bring a positive and proactive attitude to their work. Ideal candidates are those who are passionate about problem-solving and committed to delivering exceptional service to our customers.


Key Responsibilities:
  • Coordinate with the service department to allocate tasks among technicians.
  • Oversee individual workloads and ensure efficient workflow within the service area.
  • Guide technicians through internal training and assist them in preparing for certifications.
  • Provide mentorship and training to new team members.
  • Assist technicians in diagnosing and repairing vehicles as needed.
  • Conduct regular performance evaluations to track career development and technician performance.
  • Facilitate team-building activities for the technician group.
  • Educate the team on maintaining brand standards and effectively addressing customer concerns.
  • Manage inventory of shop supplies and equipment.
  • Monitor fluid levels and ensure shop efficiency through reporting and audits.
  • Oversee the scheduling of technician work hours.
  • Enforce safety protocols and regulations.
  • Collaborate with the service department to address customer complaints and concerns.

Qualifications:
  • Positive demeanor with a strong commitment to customer service.
  • Minimum of 7 years of experience in automotive repair.
  • Exceptional diagnostic skills in automotive technology.
  • Significant investment in personal tools.
  • Ability to achieve a minimum of 30 billable hours per week.
  • ASE A1-A8 Certifications required; Master L1 preferred.
  • Proficient in diagnosing and repairing various vehicle makes and models.
  • Ability to meet or exceed performance goals.
  • Willingness to learn new skills and processes.
  • Professional appearance and effective communication skills.
  • Aiming for long-term career growth.

Physical Requirements:
  • Ability to lift and/or move items weighing over 50 pounds.
  • Capable of working with tools on elevated vehicles.
  • Comfortable working in confined spaces as required by repairs.
  • Dexterity to effectively use hand tools.
  • Ability to stand or walk for extended periods.
  • Experience driving manual transmission vehicles.
  • Proficient in using computers for various tasks.

Additional Information:

Christian Brothers Automotive is committed to providing high-quality auto repair services with a focus on transparency and integrity. Our facilities are equipped with advanced diagnostic tools and offer a supportive environment for technicians, including consistent workloads and ongoing training opportunities.

We adhere to EEO guidelines to ensure confidentiality and equal opportunity in our hiring practices.

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