Lead Automotive Technician
2 weeks ago
Overview:
The Shop Foreman / Lead Technician plays a crucial role in ensuring optimal workflow and effective task allocation among the technical staff. This position collaborates closely with the Service Manager to guarantee the excellence of service provided on client vehicles and enhance overall shop productivity.
We seek dedicated technicians/mechanics who exhibit enthusiasm, positivity, and a commitment to customer satisfaction. Ideal candidates are those who proactively address challenges and possess a strong dedication to ethical practices in automotive service.
Key Responsibilities:
- Coordinate with the service department to allocate tasks to technicians.
- Oversee individual technician workloads and manage the overall workflow within the service area.
- Guide the technician team in meeting internal training goals and mentor them for certification readiness.
- Train and support new technicians in their roles.
- Assist fellow technicians in diagnosing and resolving vehicle issues as needed.
- Conduct regular performance evaluations to track career progression and technician performance.
- Organize team-building initiatives for the technician group.
- Educate the technician team on maintaining brand standards and efficiently addressing customer concerns.
- Manage inventory of shop supplies and equipment.
- Monitor fluid levels and shop efficiency through technician performance reports.
- Oversee subscriptions for diagnostic tools.
- Assign housekeeping duties to promote safety, cleanliness, and organization.
- Manage technician schedules effectively.
- Enforce safety protocols and regulations.
- Collaborate with the service department to communicate customer issues and assist in resolving complaints.
Qualifications:
- Positive demeanor and a strong commitment to customer service.
- Minimum of 7 years of experience in automotive repair.
- Exceptional diagnostic skills in automotive technology.
- Significant investment in personal tools.
- Ability to meet or exceed a minimum of 30 billable hours per week.
- ASE A1-A8 Certifications required; Master L1 certification preferred.
- Proficient in diagnosing and repairing various vehicle makes and models.
- Aim to achieve or surpass hourly performance targets.
- Willingness to learn new skills and processes.
- Professional appearance and strong communication abilities.
- Desire for long-term career advancement.
Physical Requirements:
- Occasional lifting of items over 50 pounds.
- Ability to work with tools on elevated vehicles.
- Capability to maneuver in confined spaces as required by vehicle repairs.
- Dexterity to effectively use hand tools.
- Ability to stand or walk for extended periods.
- Skill in driving manual transmission vehicles.
- Proficiency in navigating computer systems.
Additional Information:
Christian Brothers Automotive (CBA) has been dedicated to providing high-quality auto repair services with a focus on transparency and integrity since its inception. Each CBA location is equipped with state-of-the-art diagnostic tools and offers technicians a steady workflow, comprehensive training, and ongoing support.
All applicant information will be handled confidentially in accordance with EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer, and all locations adhere to 'At-will' employment practices.
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