Lead Automotive Technician

2 weeks ago


Mesa, Arizona, United States Christian Brothers Automotive Full time
Position Title: Shop Foreman / Lead Automotive Technician

Overview:

The Shop Foreman / Lead Technician plays a crucial role in managing workflow and task allocation among the technical staff. This position collaborates closely with the Service Manager to ensure the quality of service provided to customers and to enhance overall shop productivity.

We seek skilled technicians who are enthusiastic, proactive, and possess a strong commitment to customer satisfaction. Ideal candidates will demonstrate a problem-solving mindset and a dedication to delivering exceptional service.


Key Responsibilities:
  • Coordinate with the service department to assign tasks to technicians.
  • Oversee individual workloads and manage overall workflow within the service area.
  • Guide technician team progress through training and assist in preparation for certifications.
  • Mentor and train new technicians.
  • Assist fellow technicians in diagnosing and repairing vehicles as needed.
  • Conduct regular performance evaluations to track career development and employee performance.
  • Organize team-building activities for technicians.
  • Educate the technician team on maintaining brand standards and effectively addressing customer concerns.
  • Manage shop supplies and equipment maintenance.
  • Monitor inventory levels of bulk fluids.
  • Assess shop efficiency through technician hours and ticket audits.
  • Oversee subscriptions for diagnostic tools.
  • Distribute housekeeping responsibilities among technicians to uphold safety and cleanliness standards.
  • Manage technician schedules and ensure adherence to safety protocols.
  • Collaborate with the service department to communicate customer issues and assist in resolving complaints.

Qualifications:
  • Positive demeanor and a strong desire to assist customers.
  • Minimum of 7 years of experience as an automotive technician.
  • Exceptional automotive diagnostic abilities.
  • Significant investment in personal tools.
  • Ability to meet a minimum of 30 billable hours per week based on shop requirements.
  • ASE A1-A8 Certifications required; Master L1 preferred.
  • Proficient in diagnosing and repairing a variety of vehicle makes and models.
  • Ability to meet or exceed performance goals.
  • Willingness to learn new skills and processes.
  • Professional appearance and strong communication skills.
  • A commitment to long-term career growth.

Physical Requirements:
  • Occasional lifting/moving of items over 50 pounds.
  • Ability to work with tools on elevated vehicles.
  • Comfortable working in confined spaces as required by vehicle repairs.
  • Dexterity to efficiently use hand tools.
  • Ability to stand or walk for the majority of the workday.
  • Capability to drive manual transmission vehicles.
  • Proficient in navigating computer systems.

Additional Information:

Christian Brothers Automotive (CBA) is committed to providing high-quality auto repair services with transparency and integrity. Our locations are equipped with state-of-the-art diagnostic tools and offer technicians a consistent workload, comprehensive training, and ongoing support.

All information will be kept confidential in accordance with EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer, practicing 'At-will' employment policies.



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