Loan Services Associate

1 week ago


Lancaster, Pennsylvania, United States Navy Times Full time

Position Overview:

The Customer Support Advisor plays a crucial role in delivering outstanding service to our clients while offering tailored loan solutions. This position emphasizes the importance of building a loyal customer base through effective sales strategies, loan extensions, and referrals.

Key Responsibilities:

  • Welcome and assist clients visiting the office or contacting us via phone; manage credit and employment verifications, documenting all necessary information.
  • Process payments and distributions, providing recommendations on loan approvals.
  • Authorize loans within established limits and facilitate loan closings.
  • Manage account activities related to collections, engaging with customers through phone and in-person interactions.
  • Prepare necessary reports, correspondence, and transaction documentation; handle cash drawer operations, bank deposits, and maintain accurate records.
  • Actively promote all available products and services to clients.
  • Perform additional duties as assigned by management.

Basic Qualifications:

  • High School Diploma or GED from an accredited institution.
  • 2-4 years of experience in consumer finance or a related field.
  • Proficient in cash handling, computer skills, and customer service.
  • Ability to work independently with minimal supervision.
  • Excellent verbal and written communication skills.
  • Proficient in Microsoft Windows, Excel, and Word applications.

Preferred Qualifications:

  • Associate's or Bachelor's Degree.
  • Bilingual in Spanish and English.

Work Environment:

This position is based in an office setting. If you thrive in a dynamic, growth-oriented, and collaborative environment, this role may be an excellent fit for you.



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