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Customer Service Associate

2 months ago

Lancaster, Pennsylvania, United States The Faulkner Automotive Group Full time
Join the Faulkner Automotive Group as a dedicated Cashier/Receptionist and become an integral part of our team. At Faulkner, we prioritize career development and offer opportunities for growth within our organization. While prior experience in the automotive industry is advantageous, it is not a prerequisite, as we provide comprehensive training for all employees who demonstrate talent, enthusiasm, and a desire to excel. We are proud recipients of 60 Best Places to Work Awards.

Benefits for the Receptionist position include:
  • Comprehensive benefits package: Medical, Dental, and Vision coverage
  • 401k plan with company matching
  • Paid time off and holidays
  • Employee discounts on services
  • Referral bonuses for recommending new employees
  • Annual performance reviews and potential merit increases
As a Cashier, you will serve as the primary point of contact in the Service Department, assisting customers with their inquiries. Your responsibilities will include managing incoming phone calls, scheduling appointments, providing updates on repair orders, and processing payments. Additionally, you may liaise with insurance partners and perform light accounting tasks to support the body shop. Exceptional customer service is our priority, so professionalism and ethical conduct are essential for this role.

Key Requirements for the Receptionist role:

• High School Diploma or equivalent.
• Previous experience in retail, reception, or customer service is preferred.
• Consistent performance in delivering outstanding customer service.
• Ability to work collaboratively in a team setting, along with strong verbal and written communication skills.
• Proficiency in scheduling appointments using an online system and a basic understanding of technical information.

About Faulkner Automotive Group

As a family-owned and operated automotive group, Faulkner Automotive Group proudly serves Central and Southeastern Pennsylvania, offering top-quality vehicles and services. Our dealership network comprises 31 locations and 23 franchises, making us one of the largest family-run dealer groups in the nation.

Faulkner is committed to being an Equal Opportunity Employer and maintaining a Drug-Free Workplace.