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Client Success Manager
2 months ago
Position Overview:
This role offers a competitive salary with an uncapped commission structure. Paycom provides comprehensive health benefits at a minimal cost to employees, along with a robust 401(k) plan featuring company matching, flexible spending accounts, life insurance, paid time off, and various other benefits.
Role Summary:
The Client Success Manager (internally referred to as Client Relations Representative) plays a crucial role in maintaining and enhancing existing client partnerships through effective engagement, retention strategies, and revenue growth.
Key Responsibilities:
- Manage ongoing client relationships by leveraging technology to ensure clients achieve a return on their investments.
- Identify and cultivate additional revenue opportunities within existing accounts.
- Maximize client and employee utilization of Paycom solutions.
Client Engagement:
Collaborate closely with the Outside Sales Representative and Transition Specialist to ensure a seamless transition of client ownership, maintaining high service standards throughout the process. Build and nurture strong client relationships to drive retention and account expansion.
Sales Performance:
Meet and exceed sales quotas through effective client retention and expansion strategies. Continuously analyze and validate client needs to enhance satisfaction and loyalty.
Client Presentations:
Deliver presentations that clearly articulate the value of Paycom's products and services. Maintain relationships with C-level executives and key stakeholders to support business solutions.
Regular Reviews:
Conduct regular business reviews with clients, presenting performance metrics and strategic recommendations for improvement.
Market Awareness:
Stay informed about industry trends and competitor activities to identify new growth opportunities.
Travel Requirements:
This position may require significant travel, including overnight stays, to meet with clients.
What We Offer:
In addition to a competitive base salary and commission plan, we provide a range of benefits including health insurance, paid time off, retirement savings plans, and opportunities for professional development.
Qualifications:
A bachelor's degree is required, along with experience in a competitive environment demonstrating a successful track record in sales.
Preferred Skills:
Experience in strategic sales and closing deals is highly desirable. Candidates should possess strong communication skills, the ability to influence and persuade, and the capability to thrive in fast-paced environments.
Paycom is committed to fostering a diverse and inclusive workplace, ensuring equal employment opportunities for all individuals.
