Patient Account Representative

4 days ago


Burlington, North Carolina, United States Riccobene Associates Family Dentistry Full time
Job Opportunity at Riccobene Associates Family Dentistry

Job Summary:

Riccobene Associates Family Dentistry is seeking a highly skilled and detail-oriented Patient Account Representative to join our team. As a Patient Account Representative, you will play a critical role in ensuring the accurate and timely collection of patient fees, as well as providing exceptional customer service to our patients.

Key Responsibilities:

  • Manage patient accounts receivable and collections at assigned locations
  • Perform account and balance audits to ensure accurate balances, collection, and billing
  • Review and validate patient statements
  • Identify and validate patient copays that need to be collected each day
  • Intake and resolution of patient billing questions, inquires, and issues
  • Identify patients with past due balances and initiate soft or hard collections processes
  • Send patient letters and contacts patients via phone regarding past due balances
  • Provide general Revenue Cycle assistance and support to assigned locations as needed
  • Resubmit insurance claims where needed for patient resolution
  • Process patient refund requests
  • Act as a liaison between the centralized Revenue Cycle department and office operations to ensure efficient partnership and process improvement
  • Ability to handle other Revenue Cycle projects as assigned

Requirements:

  • Previous Accounts Receivable or Collections experience
  • Preferred 2+ years of Dental Accounts Receivable, Collection, or Billing experience
  • Computer proficiency including Outlook, Excel, and Word and the ability to learn new programs
  • Must have an organized approach to workload with proper prioritization and follow through
  • Must be able to accurately interpret Explanation of Benefits statements (EOB's)
  • Ability to demonstrate independent thinking and exercise good judgment
  • Excellent customer service skills and qualities
  • Ability to demonstrate a teamwork approach to job responsibilities
  • Ability to demonstrate initiative, dependability, and promptness
  • Ability to exercise confidentiality with patients and patient care
  • Must listen attentively for clarification to ensure necessary outcomes
  • Experience with Dental Practice Management Software (Denticon)

Benefits:

  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Work Setting:

  • Clinic
  • Medical office


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