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Customer Care Associate

2 months ago

Burlington, North Carolina, United States Schurz Communications Foundation, Inc. Full time

Customer Service Representative

Job Category: Customer Service Requisition Number: CSSR101360

Job Overview

As a Customer Service Representative, you will play a crucial role in delivering exceptional service to our clients. Your responsibilities will include:

Key Responsibilities:

  • Adapting and enhancing customer service experiences to meet industry standards.
  • Promoting and selling our range of products and services.
  • Investigating customer inquiries, processing payments, and making billing adjustments.
  • Meeting sales targets through proactive outreach and upselling.
  • Following up on sales leads to ensure closure.
  • Resolving issues related to customer accounts.
  • Carrying out additional tasks as assigned by your supervisor.
  • Provisioning service orders through various user interfaces.
  • Maintaining a professional and positive image of the company in all customer interactions.
  • Adhering to safety protocols and company policies.
  • Demonstrating proficiency in the English language.

Qualifications:

To be successful in this role, you will need:

  • A high school diploma or GED equivalent.
  • Preferred post-secondary education.
  • A willingness to engage in certification and development courses.
  • A minimum of three years of relevant technical or electronic experience.
  • Strong organizational and prioritization skills.
  • Proficiency in using personal computers and software applications (e.g., word processing, spreadsheets, billing systems).
  • Basic mathematical knowledge.
  • Familiarity with phone etiquette and de-escalation techniques.
  • Excellent communication skills to educate customers and promote services.
  • The ability to work independently and manage daily tasks effectively.
  • Flexibility to handle multiple tasks simultaneously.

Preferred Skills:

  • Knowledge of video, broadband, and telecommunication products and services.
  • Experience with problem-solving techniques related to high-end broadband equipment.

Why Join Schurz Communications?

By joining our team, you will become part of an award-winning organization that values its employees. We offer a comprehensive benefits package, including:

  • Group health and dental insurance.
  • 401(k) program.
  • Generous paid time off.
  • A wellness program.
  • Employer-paid short and long-term disability.
  • Paid volunteer time.
  • Paid parental leave.

We are dedicated to fostering an environment that encourages personal growth and professional development. Our mission is to build a stronger organization for future generations of customers, employees, and communities.

Schurz Communications' Strategic Objectives:

  • Attracting and retaining top talent.
  • Building and nurturing profitable customer relationships.
  • Innovating and collaborating for a better future.
  • Continuously improving operational performance for sustained growth.