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Service Excellence Representative
2 months ago
Customer Service Representative
Job Category: Customer Service Requisition Number: CSSR101360
Job Overview
Key Responsibilities:
- Delivering exceptional customer service tailored to our industry standards.
- Promoting and selling the company's products and services effectively.
- Investigating customer inquiries, processing payments, and making billing adjustments.
- Meeting sales targets by acquiring new customers and upselling services.
- Following up on sales leads and closing opportunities.
- Resolving issues related to customer accounts.
- Carrying out additional tasks as assigned by the supervisor.
- Provisioning service orders through various user interfaces.
- Maintaining a professional image of the company through personal appearance and customer interactions.
- Adhering to safety protocols and company policies.
- Demonstrating proficiency in spoken and written English.
Qualifications:
- A high school diploma or GED is required.
- Post-secondary education is preferred.
- Willingness to engage in NCTI certification and development courses.
- A minimum of 3 years of relevant technical or electronic experience.
- Strong organizational and prioritization skills.
- Proficiency in using personal computers and software applications (e.g., word processing, spreadsheets, billing systems).
- Basic mathematical skills.
- Familiarity with phone etiquette and de-escalation strategies.
- Ability to communicate clearly, educate customers, and promote company services.
- Capacity to work independently and manage daily tasks effectively.
- Flexibility to handle multiple tasks simultaneously.
Preferred Skills:
- Knowledge of video, broadband, and telecommunication products and services.
- Ability to apply problem-solving techniques with advanced broadband equipment.
Why Join Schurz Communications?
By becoming part of our team, you will join an award-winning organization that values its employees. We offer a comprehensive benefits package, including health and dental insurance, a 401(k) plan, generous paid time off, a wellness program, and paid parental leave. Our commitment is to foster an environment where every employee can develop their skills and reach their full potential. Our mission is to create a legacy of strength and improvement for future generations of customers, employees, and communities.
Strategic Objectives:
- Attracting, investing in, and retaining top talent.
- Growing revenues through strong, mutually beneficial customer relationships.
- Innovating and collaborating to build a better future.
- Continuously enhancing operational performance for sustained growth.
