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Principal Customer Success Account Manager
2 months ago
We are seeking a highly skilled Principal Customer Success Account Manager to join our team at Microsoft. As a key member of our Customer Success organization, you will be responsible for driving customer success through the management of program deliveries and customer relationships.
Key Responsibilities:- Fulfill Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions.
- Partner with your customer and Account Team to prioritize and plan customer engagements and programs across cloud and on-premises workloads.
- Define outcomes to improve the health, performance, and business capabilities of the prioritized workloads to drive customer value realization.
- Develop deep relationships with key customer Software Engineering and IT decision makers, who drive long-term cloud adoption within their company to enable them to be cloud advocates. Be the voice of the customer.
- Orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs.
- Track, escalate, and plan for the remediation of technical blockers and provide engineering feedback to further our product and solutions as appropriate.
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- OR equivalent experience.
- 4+ years experience with success in complex technical engagement management and/or program management.
- Prior work experience in a Program Manager or Engagement Manager position focused on Cloud and software/services solution preferred. As well as experience with Federal customers.
- Experience driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication. Presentation skills with a degree of comfort with both large and small audiences and various levels of management (C-Suite).
- Project Management Institute (PMI) or equivalent Project Management certification.
- ProSci or equivalent change management certification.
- Experience in one or more of the following technologies: Cloud, mobile, web application development, cloud-native application architecture Microsoft certification in relevant technologies (e.g.: Azure, M365), or competitor equivalent.
As a Principal Customer Success Account Manager at Microsoft, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. You will be responsible for driving customer success through the management of program deliveries and customer relationships, and will have the opportunity to develop deep relationships with key customer Software Engineering and IT decision makers.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
Microsoft is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
