IT Solutions Specialist

4 days ago


Phoenix, Arizona, United States PNI Full time
Job Overview

We are seeking a highly skilled IT Solutions Specialist to join our team at PNI. As a key member of our technical staff, you will be responsible for providing top-notch support to our clients, ensuring their IT systems run smoothly and efficiently.

Key Responsibilities
  • Technical Support: Provide prompt and effective technical support to clients, troubleshooting and resolving issues related to PC Windows operating systems, Microsoft Office Suite, Windows Server operating systems, and other technologies.
  • Service Ticket Management: Manage and resolve service tickets in a timely manner, ensuring that clients receive excellent service and support.
  • Network Monitoring: Monitor client networks and systems to identify potential issues and take proactive measures to prevent downtime.
  • Collaboration: Work closely with the team to share knowledge, best practices, and expertise to ensure that clients receive the best possible support.
  • Documentation: Maintain accurate and up-to-date documentation of client systems, networks, and technical issues.
Requirements
  • Experience: Minimum of 5 years of experience in IT services, with a strong background in PC troubleshooting and network basics.
  • Skills: Excellent documentation and communication skills, proficiency in MS Office applications, and a comprehensive understanding of PC troubleshooting and network basics.
What We Offer

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.



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