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Technical Account Specialist
2 months ago
Windcave is a leading provider of innovative payment technology solutions, delivering secure and reliable services to clients across the globe. With a strong presence in the Asia Pacific region, we process over US$90 Billion worth of transactions per year, making us one of the largest integrated POS terminal and e-commerce switching providers in the region.
Our global network operates out of 14 locations, including the US, UK, Australia, Singapore, and Canada, with our global head office based in Auckland. We are a high-growth company, committed to delivering exceptional services to our clients and providing a positive and supportive work environment for our team members.
About the RoleWe are seeking a Provisioning Specialist to join our team in Phoenix, Arizona. As a Provisioning Specialist, you will be responsible for ensuring the smooth operation of our systems, including Jira, CRM, and other Windcave systems. You will work closely with our Sales team to action account requests, maintain accurate data, and provide exceptional customer service.
This is an exciting opportunity for someone interested in gaining experience in a technical role with a growing team. You will have the opportunity to work with a range of technologies, including payment terminals, e-commerce solutions, and retail systems.
Key Responsibilities- Action account requests from the Sales team for Windcave terminal products, ensuring a high standard of work ethic and professionalism.
- Fault analysis of terminals, following internal SLA documentation.
- Provide further assistance as required by the Team Leader to ensure a smooth operation of the Activations Team.
- General: Keep Jira, CRM, and other Windcave systems up to date with accurate data, maintaining a high level of attention to detail when setting up accounts.
- Legal right to work in the United States (no sponsorship).
- Similar experience in a technical role or a bachelor's degree is preferred but not required.
- Ability to understand core concepts of technology hardware logistics.
- Strong communication skills and a keen sensitivity to customer needs.
- Determination to commit effort and the passion to achieve set goals.
- Willingness and enthusiasm to learn new systems.
- Motivation to be a team player.
- High commitment to focus and detail orientation.
- Competitive salary with benefits, including Medical, Dental, Vision, Life, and matching 401K.
- A gateway to a promising and long-term career in one of the fastest growing payment solutions providers.
- Opportunities for professional development and growth.
- Free monthly parking available.
