Technical Support Specialist II

2 weeks ago


New York, New York, United States Addison Group Full time
Job Overview

Position: Technical Support Specialist II

Location: New York City, New York

5 Days On Site

Are you seeking a career advancement opportunity with a well-regarded organization that fosters a supportive work culture? Our client is in search of a Technical Support Specialist II to become a valuable member of their team. Reach out to us to explore this opportunity further.

This role will engage with users, various IT management sectors, and vendors, managing the routine upkeep of the office's computers, laptops, printers, audio/visual equipment, and software while delivering comprehensive technical assistance to users.

Key Responsibilities
  • Provide daily support tasks for end users and the organization.
  • Participate in client projects and initiatives.
  • Engage in Global Services projects as needed.
  • Set up audio/visual equipment as requested on a daily basis.
  • Collaborate with the Network team as "remote hands" for server room and wiring closet issues.
  • Ensure tickets are detailed appropriately.
  • Complete daily, weekly, and monthly reporting, including time submissions and inventory levels.
  • Communicate outages to leadership as necessary.
  • Identify environmental trends based on support tickets and emerging patterns.
  • Submit knowledge base articles.
  • Process all service requests professionally and efficiently.
  • Maintain all IT equipment in optimal working condition.
  • Manage special projects as assigned.
  • Perform other duties as required.
Qualifications
  • A minimum of 3 years of recent experience in a technical support role is preferred.
  • A Bachelor's Degree is preferred but not mandatory.
  • Familiarity with Microsoft software is essential.
  • Experience in a law firm setting is advantageous.
  • Proficient in using audio/visual equipment.
  • Knowledge of remote access technologies such as VPN and Citrix.
  • Familiarity with Dell and Lenovo hardware.
  • Understanding of VPN, PDAs, and related technologies.
  • Experience working with high-energy clients.
  • Microsoft certifications are preferred but not required.
  • Exceptional verbal and written communication skills.
  • Demonstrated history of customer satisfaction.
  • Ability to lift up to 50 pounds.
  • Capable of working effectively under pressure, managing multiple and sometimes conflicting deadlines.


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