Automotive Service Advisor/Writer

4 days ago


Baltimore, Maryland, United States Atlantic, Hall, and Russel Full time
Job Description

MileOne's Heritage division in Baltimore is expanding its operations, creating new opportunities for career advancement. Our dedicated management team is committed to providing the tools for success. Our Heritage dealerships are seeking an experienced, energetic Automotive Service Advisor/Service Writer to join our busy automotive Service Department.

With 16 top brand dealerships around the Baltimore area, we are confident in finding the right fit for you.

Key Responsibilities:

  • Provide exceptional customer service, ensuring vehicle service care and manufacturer's warranty specifications are met.
  • Schedule and manage service appointments and service estimates.
  • Address and resolve customer complaints in a professional and timely manner.

Requirements:

  • Prior experience in automotive service writing is preferred.
  • Working knowledge of basic car functions, characteristics, and operations.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals.
  • Basic MS Office knowledge, computer software, internet proficiency, and general mathematical skills.

Benefits:

  • Competitive compensation with unlimited earning potential ($65,000-$90,000).
  • Great opportunities for career advancement.
  • Positive, success-driven work environment.
  • Training and mentoring opportunities.

About Atlantic, Hall, and Russel:

We are a leading automotive group committed to providing exceptional customer service and creating a positive workplace. Our employee advantage program includes health and financial benefits, training and mentoring, and an employee purchase program.



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