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Regional IT Support Manager

2 months ago

Jessup, Pennsylvania, United States EDI Staffing Full time
Regional IT Support Manager

EDI Staffing is seeking a highly skilled Regional IT Support Manager to oversee the IT support operations across multiple locations within the US region. The ideal candidate will have strong technical expertise, excellent communication skills, and a proven ability to manage a team of IT professionals.

Key Responsibilities:
  • Leadership & Management: Lead, mentor, and manage a team of IT support professionals across the region, ensuring they meet service level agreements (SLAs) and deliver high-quality support.
  • Technical Support: Oversee the day-to-day IT support operations, including incident management, service request fulfillment, troubleshooting, user support, and system maintenance.
  • Project Management: Manage IT projects and initiatives within the region, ensuring timely and successful delivery.
  • Strategic Planning: Develop and implement strategies to improve IT support efficiency and effectiveness within the region.
Requirements:
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • 10+ years of relevant experience, with 2+ years of management experience.
  • Professional certifications in ITIL, PMP are an advantage.
  • Excellent problem-solving, communication, and interpersonal skills.

As a Regional IT Support Manager, you will be responsible for ensuring the smooth operation of IT systems and infrastructure, providing high-quality support to users, and aligning with central IT standards, vision, and objectives. If you have a strong technical background, excellent leadership skills, and a passion for IT, we encourage you to apply for this exciting opportunity.