Medical Front Office Coordinator

7 days ago


Norco, California, United States Access Health Louisiana Full time

Job Summary:

Access Health Louisiana is seeking a highly skilled and bilingual Centralized Scheduler to join our team. As a Centralized Scheduler, you will be responsible for operating the switchboard to relay incoming calls and pages, scheduling patient appointments, and providing information to callers about our services.

Key Responsibilities:

  • Operate the switchboard to relay incoming calls and pages
  • Schedule patient appointments and manage the EMR database
  • Provide information to callers about Access Health Louisiana's services
  • Maintain patient confidentiality and adhere to HIPAA laws
  • Communicate effectively with varying levels of medical personnel, administrative staff, patients, and the general public
  • Manage crisis calls effectively and calmly
  • Use tact and diplomacy to resolve issues
  • Knowledge of customer service principles and practices
  • Knowledge of HIPAA laws related to mental health and substance misuse treatment

Requirements:

  • High School Diploma
  • Two to three years of customer service experience
  • Medical front office experience in a clinic or hospital setting, or call center representative experience
  • Excellent communication skills, both verbally and in writing
  • Computer/keyboard experience
  • Ability to work in a fast-paced environment
  • MUST BE BILINGUAL


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