Guest Service Representative
7 days ago
Job Summary:
We are seeking a friendly and highly organized Front Desk Associate to join our team at Drury Hotels. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling front desk operations, and ensuring a positive experience for our guests.
Key Responsibilities:
- Provide warm and friendly service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Check guests in and out, handle room assignments, and maintain accurate records.
- Process payments, handle cash and credit transactions, and maintain a high level of accuracy.
- Assist with breakfast and evening Kickback service, including food preparation, setup, and cleanup.
- Monitor guest satisfaction and respond to any concerns or issues in a timely and professional manner.
- Work collaboratively with other team members to ensure seamless operations and exceptional guest service.
Requirements:
- Warm and friendly demeanor, with excellent communication and interpersonal skills.
- Ability to multitask, prioritize tasks, and work in a fast-paced environment.
- Basic math skills and accuracy with handling cash and credit transactions.
- Ability to work a variety of shifts, including mornings, afternoons, evenings, and weekends.
- High school diploma or equivalent required.
What We Offer:
- A competitive hourly rate, with opportunities for advancement and professional growth.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A 401(k) plan with company match.
- Opportunities for career advancement and professional growth.
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