Guest Service Representative

7 days ago


Englewood, Colorado, United States Drury Hotels Full time

Job Summary:

We are seeking a friendly and highly organized Front Desk Associate to join our team at Drury Hotels. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling front desk operations, and ensuring a positive experience for our guests.

Key Responsibilities:

  • Provide warm and friendly service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Check guests in and out, handle room assignments, and maintain accurate records.
  • Process payments, handle cash and credit transactions, and maintain a high level of accuracy.
  • Assist with breakfast and evening Kickback service, including food preparation, setup, and cleanup.
  • Monitor guest satisfaction and respond to any concerns or issues in a timely and professional manner.
  • Work collaboratively with other team members to ensure seamless operations and exceptional guest service.

Requirements:

  • Warm and friendly demeanor, with excellent communication and interpersonal skills.
  • Ability to multitask, prioritize tasks, and work in a fast-paced environment.
  • Basic math skills and accuracy with handling cash and credit transactions.
  • Ability to work a variety of shifts, including mornings, afternoons, evenings, and weekends.
  • High school diploma or equivalent required.

What We Offer:

  • A competitive hourly rate, with opportunities for advancement and professional growth.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) plan with company match.
  • Opportunities for career advancement and professional growth.


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