Senior Operations Lead Analyst

2 weeks ago


Tampa, Florida, United States 00002 Citibank, N.A. Full time
Job Summary

The Ops Sup Lead Analyst is a senior-level position responsible for providing operations support services, including record/documentation maintenance, storage & retrieval of records, account maintenance, imaging, and opening of accounts in coordination with the Operations - Core Team.

Key Responsibilities
  • Provide technical authority for an area within the business, offering advice and counsel related to technology or operations, and provide operational assistance.
  • Perform analysis to define problems, develop innovative solutions, streamline operational processes, and expand Operations capabilities for new products and services.
  • Communicate regularly with relevant Operations teams and departments.
  • Maintain knowledge of Citi's operational procedures, best practices in business strategy, and process/quality improvements to provide customized business solution recommendations to internal clients.
  • Analyze existing operational processes and apply creativity to complex situations, as needed.
  • Perform User Acceptance Testing and platform rollouts.
  • Lead projects across multiple Operations areas, serving as an analytical and/or procedural expert and coach lower-level team members on operational processes.
  • Exercise independence of judgment and autonomy.
  • Act as a Subject Matter Expert (SME) to senior stakeholders and/or other team members.
  • Assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets.
Qualifications
  • 6-10 years of experience.
  • Experience in developing risk management programs, identifying significant processes, risks, and assessing key controls and monitoring associated with these significant processes.
  • Self-motivated and detail-oriented.
  • Proven organization and time management skills.
  • Demonstrated problem-solving and decision-making skills.
  • Clear and concise written and verbal communication skills.
Education
  • Bachelor's degree/University degree or equivalent experience.
  • Master's degree preferred.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.



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