Client Partner Director
3 days ago
At Slalom, we're on a mission to enable a world where everyone loves their work and life. We help organizations redefine what's possible, shape the future, and achieve their objectives. As a Client Partner (Senior Principal level), you'll play a crucial role in making a local impact, selling transformational solutions, and managing both enterprise and mid-market clients.
You will be responsible for owning direct revenue responsibility of $2.5m+, managing individual and team utilization, ensuring high-quality delivery of our entire suite of offerings, and identifying opportunities for growth and maturation of our services.
Your Key Responsibilities:
- Owning direct revenue responsibility of $2.5m+
- Managing individual and team utilization, with an individual utilization target of 60%
- Responsible for profitability of assigned local accounts (revenue & utilization goals)
- Identifying opportunities for growth/maturation of Slalom offerings and setting the strategic direction
- Providing oversight and governance of all sold/managed engagements
- Driving business development with the proper information, tools, and subject matter expertise to sell engagements within the Healthcare & Life Sciences vertical
- Developing and delivering best practices, delivery templates, and POV papers
- Obtaining and maintaining certification where appropriate (CSM, PMP, ITIL, Prosci, etc.)
- Maintaining awareness of industry best practices and understanding how our capabilities interact
- Overseeing project delivery quality assurance
- Facilitating client satisfaction surveys
- Supporting recruiting and onboarding of new employees
- Collaborating with local and national strategy initiatives
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Client Services Director
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Client Services Director
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